Work Location: Los Angeles, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday – Friday, 9:00am – 6:00pm
Posted Date
11/20/2025
Salary Range $95400 - 208300 Annually
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
27835
Take the next step in your leadership career by joining our team as a Client Services Supervisor supporting the BURL Outreach Clinical Laboratory in Westwood and Panorama City. In this pivotal role, you’ll lead a dedicated team that serves as the critical link between our laboratory and the physicians, patients, and partners who rely on our services. Your leadership will help ensure seamless communication, exceptional service delivery, and operational excellence every single day.Key duties include:
•Lead and mentor the Client Services team to deliver exceptional service.
•Oversee daily operations, including managing incoming calls and resolving service issues.
•Ensure accurate and timely follow-up on requests for information, test results, supply orders, and cancellations.
•Direct staff in returning consult slides/blocks and distributing clinical reports.
•Manage accessioning of molecular and cytogenetic cases, including billing information for consults.
•Monitor and maintain supply inventory, purchasing, and distribution processes.
•Oversee staffing, scheduling, and performance management to meet budget and productivity goals.
•Ensure proper use of space, equipment, and facilities, including security and maintenance.
•Partner with leadership to strengthen operations and client satisfaction.
Salary Range: $95,400.00 - $208,300.00/year
•Minimum 2 years of lead or supervisory experience.•Minimum 5 years of clinical laboratory experience.•Strong customer service skills with a focus on client satisfaction.•Excellent communication, team leadership, and interpersonal abilities.•Flexibility to work after-hours as needed.•Ability to travel between Westwood and Panorama City locations.
For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.
Comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, UCLA Mattel Children's Hospital, UCLA West Valley Medical Center and the UCLA Medical Group with its wide-reaching system of primary-care and specialty-care offices throughout the region, UCLA Health is among the most comprehensive and advanced healthcare systems in the world.
Our physicians are world leaders in the diagnosis and treatment of complex illnesses, and our hospitals are among the best in the country. Consistently ranked one of the top ten hospitals in the nation and the best medical center in the western United States by U.S. News & World Report, Ronald Reagan UCLA Medical Center is at the cutting edge of biomedical research, and our doctors and scientists are leaders in performing pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment, and bringing the latest discoveries to virtually every field of medicine.
