Job Description

1. Performs venipuncture and capillary puncture blood sample collections on patients of all age groups and accurately identifies and labels all specimens following established laboratory protocol.
2. Uses the laboratory information system or other reference laboratory’s web-based applications to independently solve complex issues in a sensitive, caring, and timely manner.
3. Processes all specimens in accordance with laboratory protocol including the proper handling, centrifugation, storage, packaging, and transport.
4. Responsible for collecting all insurance/financial information necessary for proper billing. Demonstrates knowledge of requirements for collecting ABN’s and filling out MSPQ information.
5. Accurately enters orders and patient demographic information in the laboratory information system.
6. Answer and navigate calls with accuracy, efficiency, and courtesy using best customer service tactics and practices.
7. Performs other duties as assigned.

• High School graduate or equivalent or applicable coursework to be applied to obtain required WA State Medical Assistant – Phlebotomy (MA-P) - Certification.
• Certification from an approved phlebotomy-training program with successful completion of a required internship preferred, or relevant work experience.
• Medical terminology
• State of Washington Medical Assistant – Phlebotomist (MA-P) or equivalent.
• Have and maintain current Healthcare Provider CPR certification.

• 3 years of experience working in a clinical laboratory customer service or specimen processing role
• Previous training and competence in dealing with the unique needs in the range of customer service situations with clinicians and their office staff
• Working knowledge of the various government regulations specifically Medicare and the Washington state medical Test Site regulations. Working knowledge of the College of American Pathologists (ASCP) and the Joint Commission (TJC) inspection criteria
• PBT(ASCP)

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits