Job Description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

Under the general supervision of the lab leadership: process laboratory specimens, data entry, and specimen transport as ordered by the respective clinicians. Must exhibit the ability to work independently and provide customer service using CHOP ICARE values and Service Standards.

Schedule

• Monday - Friday, 6:00am - 2:30pm
• The team also shares weekend and holiday coverage on a rotating basis

What you will do

• Central Lab Services - Specimen Processing
• Assess specimen requirements and specimen integrity
• Triage, accession, process, and deliver specimens following established procedures
• Perform waived testing
• Prepare and distribute specialized collection containers
• Exhaust all options problem-solving to avoid re-collection when possible
• Store specimens according to laboratory-specific storage directives as needed
• Customer Service
• Face-to-faceGuided by CHOP ICARE Values and Service Standards
• Interfacing with patients, laboratory staff, medical staff, medical courier, and vendors
• Provide a patient-centric collaborative experience
• Diffuse anger or frustration, aim to provide solutions
• Answer questions and provide support
• Proper phone etiquette following established procedures
• Ensure a warm tone of voice
• Diffuse anger or frustration, aim to provide solutions
• Call critical lab values to clinician
• Equipment maintenance
• Maintain and clean medical laboratory equipment (e.g. centrifuges, vortex, refrigerator, freezers, glassware)
• Inventory
• Blood product inventory ordering
• Restocking supplies
• Assists in monitoring of inventory control
• Limited messenger service as required
• Promptly delivers specimens or paperwork throughout the health care campus as required.
• Promptly activates and executes the pneumatic tube downtime procedures as required
• Is knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stability
• Scheduling
• Must be flexible in scheduling and cooperation in performing all assigned tasks
• Responsible for working rotating on-call, weekends, and holidays when required
• Performs other duties as assigned by the Lab leadership team

Education Qualifications

• High School Diploma / GED - Required

Experience Qualifications

• Scientific Laboratory - Preferred

Skills and Abilities

• Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security (Required proficiency)
• Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows (Required proficiency)
• Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness. (Required proficiency)
• Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility (Required proficiency)

Licenses and Certifications

• Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) - upon hire - Preferred or

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$21.05 - $26.35 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.