Job Description

We are seeking a Clinical Informatics and Cybersecurity Analyst to serve as a key connection between clinical operations and Information Technology in either Maine's Aroostook, Washington, or Hancock Counties.

This position supports the effective use, optimization, security, and governance of AMHC's electronic health record (EHR), clinical technology platforms, and emerging healthcare technologies.

The full-time, exempt Analyst works with clinical, operational, quality, compliance, and IT teams to improve workflows, support high-quality care, strengthen information security, and ensure technology meets organizational and regulatory requirements.

Essential Duties and Responsibilities

Clinical Informatics and EHR Optimization

• Serve as a primary liaison between clinical programs and Information Technology regarding EHR functionality and workflow needs.
• Evaluate clinical and operational workflows and recommend technology-based improvements.
• Design, configure, test, document, and support EHR forms, templates, workflows, alerts, reminders, and clinical decision-support tools.
• Support EHR functionality across behavioral health, substance use, community-based, developmental, psychological, school-based, and primary care services.
• Participate in system upgrades, integrations, interfaces, interoperability initiatives, testing, release management, and production validation.
• Support effective use of the patient portal and other patient-access technologies.

AI-Enabled Documentation and Workflow Automation

• Support implementation and optimization of AI-assisted documentation and workflow automation tools.
• Collaborate with clinical and compliance leaders to establish appropriate workflows and safeguards for emerging technologies.
• Monitor utilization, documentation quality, user adoption, and operational impact.
• Assist with organizational standards for responsible use of artificial intelligence.
• Ensure AI technology is used within approved organizational and regulatory parameters.

Cybersecurity and Information Security

• Carry out assigned cybersecurity and information security responsibilities under the direction of the Director of Information Technology.
• Conduct user-access reviews, security audits, system monitoring, vulnerability follow-up, and other risk-reduction activities.
• Assist with security risk assessments, incident investigation and response, corrective action tracking, and business continuity planning.
• Support compliance with HIPAA security requirements and agency privacy, access control, data protection, and acceptable-use standards.
• Develop and provide cybersecurity awareness education for staff.
• Monitor healthcare cybersecurity risks and recommend practical mitigation strategies.

Technology Project Implementation

• Coordinate assigned components of technology projects, including EHR expansion, primary care integration, telecommunications modernization, mobile workforce technology, and clinical systems.
• Develop project plans, workflow documentation, system requirements, testing protocols, implementation schedules, issue logs, and training materials.
• Collaborate with vendors and internal teams to resolve implementation issues.
• Track project milestones, risks, decisions, and outcomes.
• Provide clear status updates to project and organizational leadership.

Training, Adoption, and User Support

• Develop and provide role-based training on EHR functionality, clinical workflows, cybersecurity practices, and new technologies.
• Create and maintain user guides, tip sheets, process documentation, and training resources.
• Promote consistent use of approved workflows.
• Identify additional training or system-design needs through staff feedback and system utilization.
• Serve as a subject matter resource for complex clinical systems questions.

Reporting and Data Integrity

• Assist with development and validation of clinical, operational, compliance, and implementation reports.
• Identify data-quality and workflow issues and coordinate corrective action.
• Maintain accurate system configuration, testing, change-control, and implementation documentation.
• Protect the confidentiality, integrity, and availability of organizational information.

What We're Looking For

• Strong understanding of clinical workflows and healthcare technology.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to work effectively with both clinical and technical teams.
• Strong communication and training skills.
• Ability to manage multiple projects, competing priorities, and time-sensitive issues.
• Commitment to confidentiality, information security, and regulatory compliance.
• Experience with EHR systems, clinical informatics, healthcare technology, cybersecurity, or related areas is highly valuable.

Schedule

• Exempt position.
• Normal agency business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Occasional work outside normal business hours may be required for system implementations, upgrades, incident response, reporting deadlines, or other organizational needs.
• In-catchment travel may be required for meetings, training, workflow observation, system implementation, testing, and staff support.
• Remote work may be available based on organizational needs.

Physical Requirements

• Regularly required to sit and stand, including prolonged periods.
• Ability to walk, talk, hear, and operate standard office equipment.
• Extensive computer use is required.
• May occasionally lift or transport equipment weighing up to 25 pounds.
• Reasonable accommodations may be made for qualified individuals with disabilities

Benefits Offered:

Health

Dental

Vision

Life & supplemental insurances

Tuition reimbursement

Pet insurance

Health savings accounts

Flexible spending accounts

PTO & floating holidays

Requirements

• Bachelor's degree in health informatics, information systems, computer science, cybersecurity, healthcare administration, nursing, public health, or a related field.
• Minimum of five years of progressively responsible experience in healthcare technology, clinical informatics, cybersecurity, information systems, healthcare operations, or a closely related area.
• Demonstrated knowledge of electronic health records, healthcare workflows, system implementation, data integrity, and information security practices.
• Ability to translate clinical and operational needs into clear technical and workflow requirements.
• Strong analytical, project management, documentation, training, communication, and problem-solving skills.
• Experience supporting behavioral health, integrated care, EHR optimization, healthcare cybersecurity, AI-enabled healthcare technology, or healthcare project implementation is preferred.
• Relevant certification in health informatics, cybersecurity, privacy, data analytics, or project management is preferred.

AMHC is an Equal Opportunity Employer