Job Description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Clinical Implementation Specialist (Talk With Me Baby) serves as the primary implementation resource supporting the integration, sustainability, and continuous improvement of Talk With Me Baby across Women's, Infant, and Pediatric Health Services at Grady Health System. Working collaboratively with the Director of Practice Operations, implementation team members, clinical leaders, and frontline staff, the Clinical Implementation Specialist coordinates implementation activities that integrate evidence-based parent coaching into routine clinical care through workforce development, training, coaching, workflow optimization, performance monitoring, continuous quality improvement, and collaborative problem solving. Through these efforts, the Clinical Implementation Specialist helps ensure that TWMB is consistently delivered as part of everyday practice, enabling families to receive high-quality, relationship-centered support that promotes early language development and healthy child outcomes.

The Clinical Implementation Specialist serves as an implementation resource and trusted advisor to clinical leaders and staff, translating program goals into practical workflows, facilitating collaboration across disciplines, identifying implementation opportunities and barriers, and supporting the sustainable adoption of evidence-based practices. Working as part of the TWMB implementation team, the Clinical Implementation Specialist contributes to ongoing program refinement by sharing implementation insights, recommending improvements, and supporting data-informed decision making.

Following orientation, the successful candidate is expected to function with a high degree of independence while exercising sound professional judgment in planning, prioritizing, and carrying out assigned responsibilities with minimal day-to-day supervision. The Clinical Implementation Specialist exercises considerable independent judgment while working within established program goals, organizational priorities, and the strategic direction of the Director of Practice Operations. The individual must be able to build productive relationships with interdisciplinary teams, facilitate change in complex clinical environments, develop practical solutions to implementation challenges, and recognize when issues require consultation, collaboration, or escalation. Success in this role requires the ability to influence without direct supervisory authority, foster trust across diverse stakeholder groups, and contribute effectively to a collaborative implementation team.

Responsibilites:

Program Implementation & Integration

• Serve as the primary implementation resource for integrating the Talk With Me Baby (TWMB) program within Women's, Infant, and Pediatric Health Services.
• Support the adoption, sustainability, and continuous improvement of TWMB across clinical settings.
• Ensure evidence-based parent coaching practices are incorporated into routine clinical care.
• Translate program goals into practical clinical workflows and daily operations.

Training, Coaching & Workforce Development

• Coordinate and facilitate staff training related to TWMB practices and procedures.
• Provide ongoing coaching and support to clinical leaders and frontline staff.
• Promote workforce development through adult learning principles and professional coaching.
• Help staff build skills necessary to consistently deliver relationship-centered parent support.

Workflow Optimization & Change Management

• Analyze existing clinical workflows and identify opportunities for improvement.
• Redesign workflows to support efficient and sustainable program implementation.
• Facilitate organizational and clinical practice changes required for successful adoption of TWMB.
• Help address implementation barriers and develop practical solutions.

Performance Monitoring & Quality Improvement

• Monitor implementation progress and program performance.
• Support continuous quality improvement (CQI) activities.
• Use data to evaluate outcomes, identify trends, and inform decision-making.
• Recommend improvements based on implementation findings and performance data.

Stakeholder Engagement & Collaboration

• Build and maintain productive relationships with clinical leaders, providers, and staff.
• Serve as a trusted advisor to interdisciplinary teams.
• Facilitate collaboration across departments and disciplines.
• Lead discussions, meetings, and consensus-building activities among stakeholders.

Project Coordination & Planning

• Coordinate implementation activities and timelines.
• Assist with project planning and execution.
• Prioritize and manage multiple implementation initiatives simultaneously.
• Ensure alignment with organizational priorities and strategic goals.

Program Evaluation & Continuous Improvement

• Gather and share implementation insights with the TWMB implementation team.
• Contribute to ongoing program refinement and enhancement.
• Support evidence-informed decision-making processes.
• Identify opportunities to strengthen program effectiveness and sustainability.

Communication & Reporting

• Deliver presentations and facilitate group discussions.
• Communicate effectively with diverse stakeholder groups.
• Prepare reports, proposals, implementation updates, and other written materials.
• Share progress, challenges, and recommendations with leadership.

Independent Leadership & Problem Solving

• Exercise independent judgment in planning and carrying out responsibilities.
• Work with minimal day-to-day supervision after orientation.
• Recognize issues requiring consultation, collaboration, or escalation.
• Influence change without direct supervisory authority.
• Foster trust and engagement among diverse teams

Additional duties as assigned.

Qualifications:

• Bachelor's degree in related field; Master's preferred
• Experience in strategy development, process improvement, operations management, project management, data analysis or consulting within the healthcare industry. Will accept 3 years of experience with a Master’s.
• 5 years of experience in the field or in a related area
• Experience in quality improvement.

Core Competencies

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work, we make an impact.

Equal Opportunity Employer Statement:

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.