Job Description

Our Company

PharMerica

Overview

PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Remote: May reside anywhere with the Continental USA.No matter what time zone in which you reside, you must be able to work Central Time Zone hours Schedule: Monday - Friday 11am - 7:30pm CENTRAL Time Zone

Responsibilities

• Supervises Representatives and manages their performance in accordance with departmental and company policy.
• Scores side-by-sides and recorded calls and discusses feedback with Representatives.
• Participates in call calibration sessions.
• Walks the floor to observe and provide information and feedback.
• Handles escalated calls with Representatives listening.
• Partners with other business units such as Pharmacy, Customer Service, Account Management, to ensure delivery of quality and timely customer service.
• Coordinates team schedules to maximize operational efficiencies.
• Monitors volumes for the pend queue, RX Allow, fax to PDP, groups, to ensure timely processing of all forms relating to prior authorizations and consults with Manager/Director.
• Reviews call analysis with Manager & Director.
• Partners with Account Management, Manager, and Director to address customer needs and escalations.
• Performs other tasks as assigned.

Qualifications

Education/Learning Experience:

• Required: Associate degree.
• Desired: Bachelor’s Degree.

Work Experience:

• Required: Four plus years of experience in pharmacy or medical billing, with an emphasis in prior authorizations.

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.