Job Description

Position Summary

Location: Lakeland, FL

Hours: 7am-3:30pm

*On call Required*

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Position Summary

Ensures diagnostic/therapeutic or electronics equipment meets manufacturer's specifications for safe and proper use by the performance of routine safety inspections, scheduled maintenance (SM), calibrations, repairs, updates, etc. of assigned equipment. Provides troubleshooting and repair solutions to equipment hardware and software issues.

Responsibilities

Essential Functions

• Performs pre-procurement evaluations and support assessments on new devices and systems.
• Utilizes available service literature and other pertinent resources for completing repairs, PM’s, software/hardware upgrades/enhancements and other support needs as required by regulatory agencies and device manufacturers.
• Monitors rental and other non-hospital owned devices for compliance with corporate safety policies.
• Assists the Clinical Engineering/IT Operations team in effectively supporting and maintaining mission critical medical/electronic equipment and IT systems and networks.
• Analyzes, resolves and documents problems associated with medical devices/systems hardware and software.
• Install and configure hardware and software components.
• Perform tests on new hardware and software.
• Completes all repairs, SM’s and other support activity documentation in order to comply with the standards of the FDA, The Joint Commission and other regulatory and accrediting agencies and to fulfill departmental requirements.
• Communicates information regarding repair status of assigned equipment to appropriate medical personnel in the using department and escalates delay issues to the CE Supervisor as needed.
• Receives intermediate training and exposure on the repair and maintenance of medical or electronic equipment systems and accessories, as well as other supporting hardware to include computers, networks, databases and other types of IT systems and associated medical or electronic device software.
• Assists with the coordination of integrating supported medical/electronic devices and systems to the hospital IT systems and networks.
• Supports and maintains relationships with all organizational departments including IT units to ensure that Clinical Engineering and IT delivered services and end-user productivity goals are understood and exceeded.
• May have limited access to areas storing medications in order to maintain and support assigned equipment.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Performs incoming inspections on new equipment as assigned.
• Practices efficient use of supplies and reports inventory deficiencies to supervisor.
• Demonstrates intermediate level ability to organize work priorities without supervisory oversight.
• Provides excellent customer service with good communication and follow up skills.
• Shows a willingness to learn new areas and take on more responsibility.
• Able to work both as part of a team and independently when assigned.
• Maintains compliance with HIPPA guidelines.
• Maintains a clean, safe and organized work area.
• Demonstrates knowledge of legal issues, The Joint Commission requirements and compliance along with the standards of other regulatory and accrediting agencies.
• Independently serve periods of on-call coverage at scheduled intervals.
• May be required to support unplanned events during after-hours and weekends.

Qualifications

Education/ Training

• Associate’s degree in a technical area of study required.
• High School Diploma or equivalent and two (2) years of directly related work experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section).

Experience

• Two (2) years of directly related work experience in repair/support of medical equipment/electronic/computerized systems.