Job Description

We have an exciting opportunity for a Clinical Effectiveness Lead to join our Quality Team at HealthHero on a permanent part-time basis (0.8 FTE, 4 days per week).

This critical role will shape how safe and effective care is delivered across our urgent and integrated care services. Your expertise will help ensure we meet national standards, learn from data insights, and continuously improve how we care for patients across our Bath, Swindon & Wiltshire (BSW) and Shropshire, Telford & Wrekin (STW) contracts.

While the role operates within a hybrid working model, the successful candidate will be expected to attend either our Chippenham or Telford office two days per week, typically on Tuesdays and Thursdays, to support collaboration, stakeholder engagement, quality improvement activity and service assurance.

You’ll support our Urgent Care services across both the BSW and STW localities, helping ensure services meet Schedule 4 quality requirements, national guidance and regulatory expectations, whilst promoting a learning culture focused on continuous improvement.

Please note: This role focuses on organisational assurance, standards and continuous improvement and does not involve autonomous clinical practice or prescribing.

*Previous applicants need not apply*

About the Role

As our Clinical Effectiveness Lead, you’ll be a key member of the Quality Team, providing expert oversight and assurance across clinical effectiveness, NICE compliance, clinical audit, evidence-based practice, and leadership across Medicines Management (including Controlled Drugs) and Infection Prevention & Control (IP&C).

You’ll work across services supporting our BSW and STW contracts, helping ensure services meet quality requirements, national guidance and regulatory expectations.

Key Responsibilities

• Leading a rolling programme of clinical effectiveness, Medicines Management and IP&C assurance.
• Ensuring services meet Schedule 4 quality requirements, NICE guidance and CQC Fundamental Standards.
• Designing and overseeing targeted clinical audits, turning insights into practical service improvements.
• Reviewing national guidance and safety alerts, identifying gaps and supporting implementation.
• Contributing to commissioner reporting and contractual quality schedules.
• Promoting a positive, learning-focused quality culture across services.
• Providing advice and support to clinical and non-clinical colleagues.
• Working closely with operational and clinical teams to deliver clear, credible assurance to senior leaders and commissioners.

About You

You’ll be a registered healthcare professional (NMC or HCPC) with experience working at a senior or specialist level in clinical governance, quality, audit or service improvement.

Our ideal candidate will be able to demonstrate:

• Strong knowledge of clinical effectiveness, clinical audit and governance.
• Experience implementing and assuring NICE guidance.
• Confidence influencing across professional and organisational boundaries.
• The ability to translate complex guidance into clear, practical assurance and improvement actions.
• Strong written communication skills and experience producing reports for senior audiences.
• The ability to work effectively within a hybrid environment, with a commitment to attending either our Chippenham or Telford office two days per week (typically Tuesdays and Thursdays) to support collaborative quality improvement and assurance activities.

Experience in urgent or integrated care settings, or working with NHS contractual quality frameworks, is desirable.

About Us

Our Integrated Urgent Care (IUC) service supports patients registered with a GP across Bath and North East Somerset, Swindon and Wiltshire, as well as Shropshire, Telford and Wrekin.

HealthHero exists to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europe’s largest digital health provider, delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital pioneers, management consultants, creatives and industry-leading clinical experts.

We aren’t just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health.

At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for.

What We Offer

• Competitive salary of up to £55,000 per annum FTE (pro rata)
• Hybrid working, with attendance at either our Chippenham or Telford office required two days per week (typically Tuesdays and Thursdays)
• Up to 33 days annual leave (pro rata) inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Apply

If you would like to make a difference within a dynamic and rewarding healthcare environment, we would love to hear from you.

To arrange an informal conversation before submitting your application, please contact our Recruitment Team at recruitment-team@healthhero.com

Closing date: Monday 7th September 2026

Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date.

Equality, Diversity and Inclusion

In line with our commitment to Equality, Diversity and Inclusion, we welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We are a Disability Confident Employer and are committed to making reasonable adjustments throughout the recruitment process where required.

Privacy Notice

HealthHero is committed to protecting and respecting your privacy. Information submitted as part of your application will be processed in accordance with our Candidate Privacy Notice.

Please see our Privacy Policy for further information: HealthHero Privacy Policy

Safeguarding

HealthHero is committed to safeguarding and promoting the welfare of patients, colleagues and communities.

Please see our safeguarding information for further details: HealthHero Safeguarding Information