Job Description

About ZAVA

We believe healthcare should be accessible, dependable and affordable for everyone. Now part of Hims & Hers Health, Inc., one of the fastest-growing digital health companies in the world, we’re entering an exciting new chapter as we expand our reach and accelerate our impact.

Our team of Doctors, Engineers, Patient Care Advisors, Pharmacists, Marketers, Product Managers, UX Designers, Commercial, and Operations Specialists work together to build digital healthcare that truly fits around our patients’ lives.

The pandemic changed how people access care, and we’ve led the way by providing over 14 million consultations across the UK, Germany, France, Spain, and Ireland. More patients than ever turn to us for help with weight loss and other conditions that can be safely treated online. We’re evolving our service to make care even more personal, supportive and effective.

We’re doing more than providing healthcare. We’re empowering people to take control of their health, and with the support of Hims & Hers, we’re scaling our vision to become a global leader in digital healthcare.

Day-to-Day Responsibilities:

• Patient consultations Clinically review and assess patient consultations via the asynchronous online platform.

• Respond to clinical messages and, where appropriate, prescribe medication or provide advice in line with ZAVA guidelines. Work closely with the Patient Care Team on a daily basis.

• Service expansion Support the Clinical Lead in developing and launching new services to meet patient needs.

• Review and improvement of clinical practice Collaborate with colleagues to update medical guidelines, maintain the highest clinical standards, and enhance the patient journey.

What you'll own

Safe and regulated environment – Work within a fully regulated UK healthcare environment. The organisation has passed multiple regulatory inspections, including Care Quality Commission (CQC) review, which rated us as safe, effective, caring, responsive, and well-led.

Patient-focused approach – Providing high-quality care is central to the role. The organisation is committed to patient safety and satisfaction, reflected in consistently strong patient feedback (ZAVA UK – Trustpilot).

Collaborative, forward-thinking team – Reporting to the Clinical Lead for the UK, you will work alongside a diverse team of GMC-registered doctors. Collaboration across teams is key, including regular interaction with the Patient Care Team, Service Expansion, Product Development, Public Relations, Marketing, and IT.

Influence the future of healthcare – Beyond clinical responsibilities, you will help shape how we deliver care. You will contribute to expanding our clinical offerings, developing new services, and refining our digital healthcare platform.

Ongoing learning and development – Participate in a structured weekly training and teaching programme designed to support safe and effective digital healthcare practice.

What we're looking for

• Location: Fully remote (UK); you must have the right to work in the UK

• Contract: Permanent (PAYE) with a comprehensive benefits package

• Availability: Minimum of 3 or 4 weekdays, plus every Saturday or Sunday

• Working hours: Standard hours are 9am–6pm (with a one-hour break), with flexibility to adjust start and finish times (subject to manager approval) while covering core hours of 10am–4pm

• Consultations: Asynchronous only – no video or telephone consultations

• Training: Full remote training provided on full pay

• GMC-registered GP, based in the UK with excellent clinical knowledge and judgement, gained through relevant experience in hospitals and/or GP practices.

• Caring and reflective practitioner able to interpret and apply clinical guidelines and evidence-based medicine consistently and safely.

• Motivated, curious, and adaptable, interested in new developments in medicine, digital healthcare, and organisational strategy.

• Technology-savvy, proficient in using digital platforms and tools to review patient cases, document consultations, communicate asynchronously, and navigate electronic systems efficiently. Comfort with remote-first, computer-based working is essential. You will be provided with a MacBook, monitors and equipment to work comfortably from home.

• Committed to lifelong learning, engages actively in professional development, participates in the teaching programme, and shares clinical insight with colleagues across the team and wider organisation.

• Organised and collaborative, able to prioritise workload, manage multiple tasks, liaise effectively with colleagues and other teams, and contribute to cross-functional projects.

Nice to have, but not at all essential

• Experience working in digital healthcare

• Experience working in asynchronous consultations

• Experience using digital triage systems, Google Suite & Apple MacBook

• Fluency in German, French, or Spanish

Benefits from the day you join:

• Medical Indemnity Insurance

• 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

• Free access to Wellness Cloud, advice, counselling, and corporate discounts

• Healthcare cashback plan through SimplyHealth

• 20% off all ZAVA products & services for you and your friends and family

• Remote, hybrid, and flexible working

• MacBook Pro & equipment

• Flexible bank holidays - take the ones that matter the most to you.

Additional benefits following the probation period:

• £500 training budget per year

• Vitality Private Health Insurance + Vitality discounts & headspace membership

• Workplace Nursery Salary Sacrifice Scheme

• Pension Salary Sacrifice Scheme

• Company sabbatical after 2 years

• Opportunity to work from overseas for 2 months each year

• Gift vouchers after 3, 5, and 10 years of service

We encourage applications from people of all backgrounds. If you don’t meet every requirement but feel you could thrive in the role, we’d still love to hear from you. If you require any reasonable adjustments as part of the recruitment process, please let us know.