Job Description

Your future, as a Clinical Director (Clinical Operations) at mydentist

You’ll be joining our Clinical Team within this field based role which will be Nationwide

• The role is permanent and full time

• Hybrid working arrangements with travel to Practices and our Academy in central Manchester

• Supportive and forward thinking team

• A transformative role, shaping how we do dentistry within mydentist

Your future, with us

Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.

Your future, your benefits

• Salary range from £99,000 to £102,000 per year

• Holidays rising to 30 days per year with service (plus bank holidays)

• Annual Support Centre bonus scheme

• Private medical insurance

• Car Allowance benefit

• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions

• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year

• Recognition schemes including Support Centre Heroes and service awards

Your future, your role

As a Clinical Director, you’ll be:

• Owning the process for clinical calls with candidates to ensure calls are thorough and consistent, contribute to a great candidate experience, and enable appropriate selection and onboarding decisions

• Owning delivery and drive continuous improvement of the clinical touchpoints in the onboarding process, enabling tailored induction, development and mentoring requirements to be identified and considered during a clinician’s journey into mydentist

• Partnering effectively with the Academy in the ongoing development of induction and paid-for course offerings

• Providing leadership to Clinical Development Advisors aligned to the Academy

• Leading the interface with Central Operations, providing clinical input to operational efficiency strategies and interventions including diary management, patient-first metrics, referrals, recalls and extended opening hours

• Collaborating with Customer and Marketing leadership to support development and implementation of customer/patient communication strategies, AI call handling, online booking and events

• Owning the curation and periodic review of clinical policies and procedures, engaging and coordinating with clinical colleagues to ensure they remain relevant, accessible and adhered to

• Acting as an ambassador for mydentist internally and in the wider dental community

Knowledge and Experience

• General Dental Council (GDC) registration, and significant clinical practise experience in the UK is essential

• Proven experience in a leadership role in a clinical environment

• Extensive and demonstrable knowledge of statutory regulations relating to dentistry

• Sound understanding of business and commercial environment and the need for effective management and controls

Skills

• Excellent verbal and written communication skills

• Highly collaborative, with the ability to build and maintain effective relationships

• Proven ability to take responsibility for keeping skills and knowledge up to date

• Ability to grow and maintain professional network to drive business forward

• Process-oriented, with ability to identify and implement improvement opportunities

Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.

Click to apply now!