Job Description

A Clinic Coordinator is a licensed professional Medical Assistant/Certified Nursing Assistant who manages a variety of functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. This individual serves in a dual administrative/clinical role to streamline workflow in providing effective and exceptional patient care.

All employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Administrative Functions:

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation, as needed.

• Maintains office equipment and supplies as needed, and medical supplies as directed.

Clinical Functions:

• Under the direction of the RN/Provider, provides wound-related patient care according to Basic Life Support (BLS), approved and hospital protocols, Policies & Procedures and scope of practice
• Assist in vein clinic within scope of practice after Healogics Vein Clinic training completed
• May assist with intake and discharge within scope of practice and according to hospital bylaws
• Gathers patient information.
• Gathers necessary equipment and supplies for the RN or provider.
• Reports quality of care issues to Clinical Nurse Manager
• May perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics hyperbaric training
• Communicates as needed with all team members regarding therapeutic interventions to ensure quality of care.
• May function as a Documentation Assistant (scribe) in accordance with Healogics policy
• Performs other duties as required.

Required Education, Experience and Credentials

• High School Diploma or General Education Development (GED); Associate’s degree preferred
• Graduate from a Medical Assistant OR Nursing Assistant program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES)
• Current Medical certification – to maintain throughout the duration of employment in the position
• Six or more months of related experience in an acute hospital, rehabilitation hospital, or skilled nursing unit preferred Two or more years office administration experience, preferably in a medical setting
• Prior medical coding experience preferred

Required Knowledge, Skill and Ability

• Demonstrated competency in BLS (Basic Life Support)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.