Position: Nurses Health Program, Clinical Coordinator
Status: Permanent Full-Time
File #: 7721
Dept./Health Program: Mental Health, Insight Health Solutions
Location: Bristol Circle Location
Hours of Work: Mon-Fri days;
Posted: June 16, 2026
Internal Deadline: June 23, 2026
*The Location of any vacancy/position may be changed or reassigned as per operation needs.
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!
This role is to support the development, growth and day to day operations of the Nurses’ Health Program (NHP). The NHP is a voluntary and confidential support program for nurses across Ontario who may be experiencing mental health or substance use challenges. It focuses on early intervention and recovery, helping nurses access care while ensuring safe practice.
The program provides end-to-end support, from intake and assessment to individualized care plans, monitoring, and return-to-work support. Overall, the goal is to support nurses in their recovery journey while maintaining professional accountability and protecting patient safety.
The role requires carrying a case management file workload, leadership of quality assurance activities, administrative responsibilities, and collaboration with the case managers, physicians, program manager and the medical director as part of the NHP.
Key Responsibilities:
The Clinical Co-ordinator:
Case file management in the monitoring of participants enrolled in the program.
Collaboration with all stakeholders – case managers, physicians, program leaders and community providers.
Works closely with the program manager to ensure effective and efficient program operations.
Tracks and monitors key performance indicators.
Reviews case files and provides advise, coaching and feedback to the team.
Acts as a lead contact and liaison with internal and external stakeholders.
Summarizes complex case findings, facilitates case conferences and escalates issues appropriately
Acts as a clinical resource for the team that supports ongoing education, knowledge translation, and practice excellence.
Participates in the collection and analysis of business benchmarks and program evaluation metrics
Coaches, mentors, and develops other health professionals within the program.
Participates in continuous quality improvement and evaluation.
Contributes to the overall vision/mandate of the Program.
Supervises students as required.
Key Qualifications:
Regulated Health Professional registered with relevant regulatory body (e.g. Ontario College of Social Workers and Social Service Workers, College of Occupational Therapist of Ontario, College of Nurses of Ontario, etc)
Membership with relevant Association – preferred.
Minimum 5 years relevant experience working with patients with mental health conditions.
Excellent written and verbal communication skills.
Experience providing services with a strong quality improvement focus to third party payers.
Customer and client centered approach to delivering excellent service, clinically and administratively.
Evidence of continuing education, professional and personal development – required.
Reliable, flexible, creative, and self-directed professional; able to work effectively and collaboratively with an interdisciplinary team.
Exercises initiative and good judgment with ability to multi-task.
Strong ability to successfully coach, develop, and mentor allied health professionals and physicians to improve program quality.
Demonstrates excellent interpersonal, time management, and organizational skills.
Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
