Job Description

JOB OVERVIEW: The Front Office Clinic Coordinator is responsible for providing excellent patient care and administrative support in a clinic setting. This role includes welcoming patients, managing appointments, processing insurance and co-payments, handling phone calls, and assisting clinic staff with day-to-day operations.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Greet and check-in patients
• Answer phones and manage inquiries
• Schedule patient appointments and follow-ups
• Collect co-pays, deductibles, and coinsurance
• Maintain patient records and paperwork
• Coordinate with clinical staff to ensure smooth workflow
• Maintain clinic operations according to policies (HIPAA, OSHA)

Requirements

QUALIFICATIONS/LICENSE:

None

EDUCATION:

High School Diploma or equivalent

EXPERIENCE:

1+ year experience in healthcare front office, medical billing, patient check-out, or medical receptionist role.

SKILLS:

• Excellent customer service skills.
• Teamwork
• Comfortable working in fast paced environment.
• Ability to multitask
• Excellent communication skills, both verbal and written.
• CPT codes and ICD-10 coding
• Proficient with computer skills including experience with practice management software desired.

PHYSICAL REQUIREMENTS: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
• Occasionally lift and/or move over 25 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.