Job Description

Title: Clinical Coordinator
Program: 59th Street Women’s Shelter
Salary Range: $63,504-$67,980 Per Year

Program Description
The 59th Street Women’s Shelter is a 200-bed, 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, occupational therapy, and housing placement assistance. Additionally, a street-facing, on-site Article-28 Clinic provides primary care, and behavioral health care services.

Overall Responsibilities
Under the general direction of the Director of Social Services, with some latitude for independent action and decision making, the Clinical Coordinator supports the Director of Social Services and Team Leaders in the supervision of the Social Services Team and ensures that all policies and protocols are being followed by the staff in the delivery of services to the clients; performs related work.

Essential Duties and Responsibilities
The essential duties of the Clinical Coordinator include but are not limited to the following activities:
• Completed and reviews client intake forms regularly for accuracy and complete additional paperwork needed for the completion of case management intakes
• Audit client charts weekly to ensure adherence to regulatory standards of service quality
• Train new Case Managers on the composition of a client chart
• Manage the documentation of critical incidents and keep a log of the updates.
• Participate in incident reporting committees and team meetings to determine annual goals
• Participates in the facilitation of the Partners for Permanency case conferences and High Risk Interdisciplinary meetings
• Update caseload breakdowns and assign new clients to Case Managers
• Organize and maintain up to date spreadsheets to track progress and updates related to performance measurements.
• Provide feedback to the 59th Street shelter program on their adherence to organizational and regulatory standards of service quality, documentation quality, and compliance requirements
• Complete data analysis compiled of information retrieved from the Client Profile to determine trends and areas for improvement
• Absorb partial responsibility of the Director of Social Services in their absence
• Performs other duties as assigned by the Director of Social Services and/or Program Director

Qualifications
• A Bachelor’s degree in social work, public administration, psychology, education, sociology, occupational or physical therapy, or other related human services fields with a minimum of three (3) years of experience and two (2) years having been in a managerial or supervisory capacity.
• An Associate’s degree in the aforementioned fields with four (4) years of experience and three (3) years having been in a managerial or supervisory capacity.
• A High School Diploma or GED equivalent with five (5) years of experience and four (4) years having been in a managerial or supervisory capacity.
• Bilingual or multilingual a plus
• Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Excellent oral, writing, and listening skills are a must.
• The ability to work well within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program. Must collaborate with our Performance Evaluation and Quality Assurance Department (PEQA) and develop/ exhibit the ability to independently evaluate and manage program performance using data.
• An ability to interface with clients as well as all levels of staff.
• Knowledge of case management software as well as proficiency in Microsoft Office Suite