The Clinical Coordinator is responsible for the coordination, leadership, and operational excellence of clinical and surgical services, with a particular focus on implant and surgical workflows.
The role ensures that all clinical sessions run efficiently, safely, and in line with best practice, while supporting clinicians, nursing staff, and treatment coordinators to deliver an exceptional patient experience.
Key Responsibilities
1. Clinical & Surgical Coordination
Coordinate daily and weekly clinical and surgical schedules, including implant and specialist sessions.
Ensure surgeries are fully prepared, staffed, and equipped prior to commencement
Act as the central point of coordination between surgeons, dentists, nursing staff, and treatment coordinators
Anticipate clinical requirements and proactively resolve workflow issues
2. Chairside & Surgical Support
Provide advanced chairside assistance during implant, surgical, and complex procedures
Prepare and maintain surgical fields in line with infection prevention and control standards
Assist with patient preparation, monitoring, and immediate post-operative care
Support clinicians with complex procedures as required
3. Leadership & Team Support
Provide day-to-day guidance and support to dental assistants and surgical staff
Assist with onboarding, training, and competency development of clinical team members
Role-model best practice clinical behaviour, professionalism, and patient care
Escalate clinical or staffing issues appropriately to management
4. Infection Control, Compliance & Quality
Ensure compliance with infection control, sterilisation, and regulatory requirements
Oversee sterilisation processes, instrument flow, and tracking
Maintain clinical protocols, SOPs, and surgical checklists
Support audits and continuous improvement initiatives
5. Stock, Equipment & Environment
Manage surgical instruments, implant kits, consumables, and clinical stock
Coordinate equipment servicing, maintenance, and troubleshooting
Ensure treatment rooms and theatres are consistently surgery-ready
Monitor stock levels and coordinate ordering within budget parameters
6. Patient Experience & Safety
Support patients throughout their surgical journey with professionalism and empathy
Reinforce post-operative care instructions and ensure patient understanding
Identify and escalate any clinical or patient safety concerns promptly
Contribute to a calm, supportive, and patient-centred clinical environment
Key Relationships
Dentists, Surgeons, and Specialists
Treatment Coordinators
Dental Assistants and Nursing Staff
Practice Manager / Operations Team
External suppliers and service providers
Skills, Experience & Qualifications
Essential
Certificate III or IV in Dental Assisting (or equivalent)
Significant experience assisting in surgical and implant dentistry
Strong understanding of infection control and sterilisation standards
Demonstrated ability to coordinate complex clinical workflows
Excellent communication and organisational skills
Desirable
Experience in implant-only or high-surgical-volume clinics
Leadership or senior dental assistant experience
Radiography qualification
Experience with clinical SOPs, audits, or accreditation processes
Capabilities & Behaviours
High attention to detail and clinical accuracy
Calm, solutions-focused approach in fast-paced surgical environments
Strong leadership presence without formal authority
Patient-first mindset aligned to Nova values
Ability to work autonomously and collaboratively
At NOVA Dental Implant Centre, we believe in “New Smile, New Beginning.” We are dedicated to transforming lives every day through exceptional patient experiences and Full Smile Restorations. As leaders in life-changing dentistry, we provide solutions that restore not only smiles but also confidence, function, and quality of life. Our commitment is to deliver the highest quality care, using the latest technology and techniques to achieve results that look, feel, and function naturally.
Our team is guided by our core values: Do What’s Right Always, Own It, Protect and Uplift the Tribe, and Believe in New Beginnings. We create a welcoming and supportive environment where every patient feels heard, respected, and cared for. With our rapidly expanding network of locations, NOVA is growing to reach more communities and transform more lives. Our mission is simple: to transform lives every day through outstanding patient experiences and Full Smile Restorations.
Vision: To become the leading and most trusted dental group in life-changing dentistry.
Mission: To transform lives every day through outstanding patient experiences and Full Smile Restorations.
