Job Description

Cottage Medical Group seeks a Clinical Concierge (LVN-Cert Medical Assistant) – Float for their Ambulatory Float Pool AWS department responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of this position companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.

Responsibilities

This position is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Major responsibilities include:

• Responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Acting as the patient advocate, this position has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
• The Clinical Concierge-Float will float between all ambulatory sites in a region based upon need as determined by leadership. This position may work at one site for an extended period of time to cover an LOA or may float on a daily basis to assist with areas of the highest volume and need.

Due to various work environments within the ambulatory clinic network, use of a personal vehicle to travel between work locations is required.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

Minimum: Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.

Certifications, Licenses, Registrations:

Minimum:

• California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification, and American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers. Valid class "C" California Driver License and verification of acceptable driving record from the California Department of Motor Vehicles.

Technical Requirements

Minimum:

• Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.

Preferred:

• Ability to perform phlebotomy and administer injections.

Years of Related Work Experience

Minimum:

• One (1) year of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.

Preferred:

• Two (2) years of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.