Job Description

Title:

Clinical Center Associate Trainee/Clinical Center Associate I

Company:

Roswell Park Comprehensive Cancer Center

Department:

Nursing - Resource Pool

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375Roswell Park is seeking a full-time Clinical Center Associate Trainee or Clinical Center Associate I to support operations across various departments within the organization. Day shift opportunities are available primarily within inpatient and clinic settings.

These roles are ideal for individuals interested in building a career in healthcare administration within a mission-driven organization dedicated to exceptional patient care and service excellence.

Clinical Center Associate Trainee:
The Clinical Center Associate Trainee role is an entry‑level, training-focused position designed to provide hands‑on experience in clinical operations. Under direct supervision, trainees perform foundational clerical and support duties while gaining the skills and knowledge needed to progress to the Clinical Center Associate I level.

Starting hourly rate: $19.55 which includes a comprehensive benefits package.

Clinical Center Associate I:The Clinical Center Associate I provides essential clerical and administrative support within assigned inpatient or outpatient centers. This role serves as a key point of contact for patients, visitors, providers, and clinical staff, supporting efficient and compassionate patient care.

Starting hourly rate: $21.81 which includes a comprehensive benefits package.

What You’ll Do:
- Provide clerical and administrative support in assigned clinical center(s)
- Answer routine inquiries, screen phone calls, and assist patients and visitors
- Record and transcribe physician orders accurately and confidentially
- Maintain and coordinate clinic schedules- Manage co‑pay collection and related documentation
- Participate in team‑based activities to support daily clinic operations
- Perform duties in a confidential healthcare environment under supervision, with limited discretion for independent judgment

What We’re Looking For:
- Strong customer service and communication skills
- Attention to detail and ability to work in a fast‑paced clinical environment
- Basic computer and clerical skills
- Willingness to learn and follow established procedures
- Interest in developing a career in healthcare administration

Please note that this posting is intended for external applicants only. Current internal employees are not eligible to apply for this position.

Qualifications:

Qualifications:Required Education and Experience for Clinical Center Associate Trainee:

High School diploma or High School Equivalency diploma and one (1) year of full-time experience in customer service.

Required Education and Experience for Clinical Center Associate I:

1. Medical Office Assistant Associate’s degree; or
2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-PayAndBenefits@RoswellPark.org and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov