Job Description

Title:

Clinical Center Associate II

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Scott Bieler Amherst Center - Radiology

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)About the Role

This role is the heartbeat of our clinic operations. As a Clerical Support team member, you’ll help create a smooth, welcoming experience for every patient and visitor who walks through our doors.

From coordinating schedules to supporting care teams, your work helps ensure patients receive the right care at the right time. If you enjoy staying organized, helping others, and being part of a team that makes a real difference, this could be a great fit.

What You’ll Do

In this role, you’ll support daily clinic operations while helping patients feel informed and cared for. Your responsibilities will include:

Greeting patients and visitors with warmth and professionalism
Answering phones, responding to questions, and directing inquiries appropriately
Scheduling appointments and helping manage clinic calendars
Recording and transcribing physician orders accurately
Assisting with patient check-in processes, including co-pay collection
Maintaining organized and confidential patient information
Supporting your team with day-to-day administrative needs
Participating in team activities to improve how we serve patients

What You’ll Bring

We’re looking for someone who is dependable, patient-focused, and ready to grow. You’ll be successful in this role if you have:

Strong organizational and multitasking skills
A friendly, calm, and professional communication style
Attention to detail and a commitment to accuracy
Comfort working in a fast-paced healthcare setting
Basic clerical or administrative experience (healthcare experience is a plus)
A commitment to maintaining confidentiality and professionalism
A team-first mindset and willingness to learn

Why You’ll Love Working Here

At Roswell Park Comprehensive Cancer Center, your work truly matters. Every role contributes to advancing cancer care, research, and patient outcomes.

Here’s what you can expect:

A mission-driven environment focused on improving lives
Opportunities to learn and grow within a respected healthcare organization
A collaborative, supportive team culture
Competitive starting pay of $24.39 per hour
A comprehensive benefits package that supports your health, well-being, and future

Qualifications:

Required Education and Experience

1. Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
2. Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-BenefitsandLeaves@roswellpark.org and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov