Job Description

Building the future of home care through technology, innovation and human connection

At Trilogy Care, we're reimagining how Australians receive care at home through technology, innovation and great people. We're combining healthcare expertise with AI, automation and intelligent systems to build a smarter, more connected care experience. By equipping every team with modern technology and data, we're reducing administration, enabling better decisions, and creating more time for meaningful work.

As the Clinical Care Coordinator, you'll coordinate services for clients on Trilogy Care's Restorative Care and End-of-Life pathways Working alongside Care Clinicians, you'll support care plan implementation, liaise with clients and providers, and ensure a seamless, person-centred experience, allowing clinicians to focus on delivering clinical care.

What You’ll Do

• Coordinate client admissions, onboarding, reviews, appointments and transitions across the Restorative Care and End-of-Life pathways.
• Maintain regular communication with clients, families, representatives and service providers to ensure a seamless, person-centred experience.
• Coordinate restorative programs, allied health and community provider referrals, equipment, support services, discharge planning and bereavement follow-up where required.
• Coordinate provider services, monitor service commencement, review timeframes and pathway budgets, support My Aged Care processes, assist with funding requests and escalate delays.
• Working under the direction of the Care Clinician, complete operational follow-up actions, coordinate outstanding referrals, monitor review dates, escalate client deterioration and support implementation of care plans.
• Maintain accurate documentation, case notes, CRM records, clinical outcome data and pathway KPIs.
• Comply with workplace health and safety requirements and contribute to a safe, supportive and psychologically healthy workplace.

What You’ll Bring

• Case management experience in aged care or NDIS.
• Experience within Support at Home or Home Care programs.
• Demonstrated ability to effectively work within a team with positive client outcomes.
• Compliance with Trilogy Care pre-employment and ongoing compliance requirements.
• Current National Police Check (and international check where applicable).
• Evidence of Australian work rights.

Why Trilogy Care?

1. Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
2. Vibrant team culture and regular social events
3. Opportunities for career mapping and career progression within the company
4. Salary packaging (Novated Leasing) to boost your take-home pay
5. Access to Fitness Passport to support your health and wellbeing
6. EAP support for you and your immediate family
7. Employee discounts on groceries, fuel, utility bills, wellness and more

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.