Job Description

ER24 Contact Centre 124 | Rivonia | South Africa

Closing date: 03/11/2025

Number of positions: 4

Recruiter name: Silindokuhle Bawuti

Reference number: 73396

Workplace Type: [[cust_WorkplaceType]]

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Clinical Care Coordinator ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Clinical Care Coordinator opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge. They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

KEY RESPONSIBILITY AREAS

• To optimise the patient experience by coordinating various care plans for several patients at once
• Reporting, analysis and feedback
• To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
• Personal effectiveness

REQUIRED EDUCATION

ESSENTIAL EDUCATION

Degree / Diploma leading to qualification as a Professional or General Nurse

Diploma / Degree in relevant healthcare field

DESIRED EDUCATION

Post-graduate degree in clinical or healthcare management will be an advantage

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

Qualified Paramedic/ Emergency Care Practitioner/ Professional Nurse with at least 3-years’ prior experience working with patients in either an administrative, clinical or care coordination role

DESIRED EXPERIENCE

Virtual care and/or home healthcare experience and chronic disease management would be an advantage

REQUIRED JOB SKILLS AND KNOWLEDGE

• Organisational skills
• Attention to Detail
• Knowledge of all relevant policies and procedures
• Working knowledge of the local and international healthcare market
• Computer literacy (MS Office)
• Excellent communication, feedback, and follow-up skills (English written and verbal skills).
• Quality management principles
• Well-developed customer service skills
• Virtual Healthcare and Telemedicine
• Medical terminology
• Business acumen and commercial insight

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile