Job Description

Care Coordinator

General Summary: Responsible for coordinating patient shifts and visits, maintaining, and maintaining scheduling records and care logs. This includes accurate and timely communication of scheduling changes between office and field staff. Support Agency leaders within the company’s day-to-day operations and general compliance. Address and support the administrative needs of clients and caregivers within the Agency.

Patient Population: N/A

Essential Functions:

• Ensure timely staffing and scheduling visits for field staff, including reassignments or call-in replacements.
• Ensure accurate time and mileage entries by field staff to assist with client billing and field staff payroll.
• Ensure timely follow-through with field staff and patients/families, which may include but is not limited to the Start of Care (SOC) report, Schedule Calendar Report, telephone calls, emails, faxes, etc.
• Maintain a current client roster with necessary information.
• Ensure caregivers have met all HR requirements and possess the skills for their assigned patients.
• Communicate effectively with clients, their families, team members, and other healthcare professionals.
• Oversee Agency communications, including telephones, mail, email, and fax.
• Promote the Company's financial success by maintaining proper caregiver pay rates and limiting overtime hours.
• Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency.
• Handle after-hours administrative duties as assigned.

This description is a general statement of the required essential functions performed regularly and continuously. It does not exclude other duties as assigned. Supervises: N/A

Requirements

Experience:

At least one (1) year experience in a general office environment.

Preferred, Health care experience.

Skills:

Ability to communicate verbally and in writing effectively.

Computer skills.

Must read, write and comprehend English.

Education:

High school diploma or equivalent.

Licensure/Certification:

Current driver’s license in good standing. The employee is responsible for renewing their driver’s license before it expires to continue employment.

Physical Requirements:

Prolonged sitting, standing, and walking are required.

Ability to handle stressful situations calmly and courteously at all times.

Requires working under some stressful conditions to meet deadlines and Company needs.

Environmental/Working Conditions:

Works primarily in an office environment.

Some exposure to unpleasant weather.