Job Description

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The Clinical Care Assistant provides patients with safe, quality care throughout their treatment and disease process under the direction of the MD or NP/PA (provider) and/or oversight of a direct supervisor (LPN and or RN).

ESSENTIAL FUNCTIONS:

• Measures patient height / weight and vital signs. Screens for and documents pain, distress, clinical depression scores.
• Completes “rooming” process including escorting patient to exam room.
• Reviews medication lists for accuracy and preferred pharmacy information with patient and enters/ updates in Electronic Medical Record (EMR) at each encounter.
• Reviews patient allergies and accurately updates in EMR at each encounter.
• Reviews health histories and other assigned historical information with patients since last visit and accurately updates in EMR at each encounter.
• Completes all assigned /required screening questionnaires and records accurate data in EMR.
• Prepares patients for examination and or treatment ensuring rooms/chairs are cleaned/turned over in a manner that promotes efficient workflow.
• Reviews need for prescriptions /refills at each encounter.
• Assists with provider performed procedures/exams/acts as a chaperone (i.e., bone marrow biopsies, skin biopsies, etc.)
• Assists treatment rooms with vital signs, comfort rounds, assisting patients throughout the clinic/cleaning chairs, etc.
• Collects non-invasive laboratory specimens such as urine samples as ordered.
• Verifies accuracy of or works collaboratively with patient services staff to schedule appointments and or arrange referrals at the direction of a provider and under the supervision of an LPN/RN
• Assists with completing forms for patients (i.e., FMLA, Disability, Prior Approval, etc.) according to Tennessee Oncology policies.
• Assists with insurance pre-authorizations for scheduled visits, referrals and or medications.
• Stocks exam rooms and/or treatment areas to meet daily needs.
• Orders, unpacks and maintains supplies and equipment for clinic in an neat and organized manner
• Informs direct supervisor of clinic needs and concerns related to the work environment.
• Attends all mandatory in services and meetings.
• Completes required/assigned training, continuing education, and competency validations on time.
• Adheres to Tennessee Oncology policies, procedures, standards.
• Perform additional duties as assigned by management.

KNOWLEDGE, SKILLS & ABILITIES:

• Proven ability to multi-task in fast paced environment is essential.
• Knowledge of organization policies, procedures systems.
• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Skill in customer service, i.e., answering phone, greeting patients.
• Ability to work effectively with others.
• Demonstrates a positive, respectful, empathetic attitude at all times.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent
• 6 months recent experience in a healthcare setting as a Nursing Assistant, Patient Care Tech, Care Partner, or other similar role or an LPN and or RN nursing student who has successfully completed their med-surg clinical course and rotation.
• Current TO approved BLS provider card required within 3 months of hire.

PHYSICAL REQUIREMENTS:

OSHA Risk Category 1

Job Title:

Physical Activity Required

Amount of time

None

Less than 1/3 (Occasionally)

1/3 to 2/3 (Frequently)

More than 2/3 (Regularly)

Standing

X

Walking

X

Sitting

X

Fingering or manual dexterity

Repetitive finger motion

Lifting or exerting force

X

Up to 25 pounds

X

Up to 50 pounds

X

Reaching or stretching

X

Climbing or balancing

X

Crouching or stooping

X

Speaking

X

Hearing

X

Seeing (with correction)

X

• Must be willing and able to travel to primary or other assigned Tennessee Oncology locations when needed