Job Description

Medical Associates Infusion Center is seeking a caring, detail‑oriented Clinical Assistant to join our team. In this role, you'll provide operational and administrative support to the Infusion Center by coordinating referrals, scheduling appointments, preparing patient records, and facilitating communication between patients, providers, and outside facilities.

Your work will help improve patient access to infusion therapy, support efficient clinic operations, and allow infusion nurses to focus on direct patient care!

Primary schedule: Monday - Friday between 8:00am and 4:30pm, working approximately 40 hours per week.

Location: Dubuque, Iowa, West Campus

Benefits Package includes:

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions and Responsibilities:

• Assist with scheduling and rescheduling appointments. Process referrals and Message Center inquires in a timely manner.
• Complete reminder calls and instruct patients regarding the procedure and any preparation necessary. Follow up on patients that have no showed or cancelled their appointments and keep communication with appropriate staff.
• Assist with record collection and chart preparation. Connect with outside facilities if update records and/or clinic specific documentation needs to be collected prior to appointment(s). Distribute faxes, mail, and filing of clinic specific documents.
• Monitor patient tracking reports and take appropriate action related to patient needs with direction from clinical staff and providers.
• Complete all other assigned project and duties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience.