Job Description

The Clinical Assistant (CA) works under the guidance of the Director of Quality & Compliance. This team member assists in receiving patients and serves as a liaison between the physician, patients, and other staff members.

Major Duties and Responsibilities

• Greet every patient in an exam room
• Build initial chart by entering New Patient form data into EMR, keep updated with each visit to comply with MIPS requirements to include Pharmacy, Allergies, Current Medications, Family History, Medical History, Social History, Surgical History
• Update the patients’ allergies, medications, HIPPA, surgical history, medical history with changes.
• Explain and provide Advance Directive information/instructions for pamphlet
• Address depression screening and go through PHQ 2/9 survey if needed
• Relay any complaints, refill requests, etc. to the provider if needed
• Look at vitals, if not WNL retake manually, report any vital that is not WNL, verify pain scale is charted
• FMLA/Disability paperwork
• Administer vaccinations
• Specialty pharmacy prescription processing
• Chaperone for Provider
• Manage Telehealth visits by checking patients in within Aria, provide test results to provider, provide checkout sheet to provider and take to front desk for processing of next appointments.
• Assist patients with Cyracom (Interpreter Servies via IPAD using app)
• Serve as back-up for lab for staffing when proficient in venipuncture.
• Monitor Navigating Care Triage and Patient Portal Dashboard for specialty drug refills

Requirements

Experience and Education

• Medical Assistant Certification, 2 years Medical Assistant experience required
• All Clinical Assistants/Medical Assistants must hold a current/valid BLS (Basic Life Support) certification from an accredited provider ie: American Heart Association. New Hires must obtain within 30 days of employment start date if not already certified. Proof of certification must be provided to HR department and/or their manager on or before hire date.

Skills and Abilities

• Basic computer knowledge
• Knowledge of medical terminology
• Ability to comply with OSHA and HIPAA (Health Insurance Portability & Accountability Act) policies
• Ability to perform venipunctures, phlebotomies and other procedures preferred
• Exceptional customer service skills

Qualified CA candidates must be adept at multi-tasking, well organized, self-motivated, and have exceptional interpersonal skills.

Physical Requirements

• Standing for extended periods of time (8 hours)
• Walking for extended periods of time (8 hours)
• Sitting for extended periods (8 hours)
• Must be able to bend, stoop and reach/lift above your head
• Sight: must be able to read documentation in a variety of formats such as items in print or electronically and must be able to visualize patient condition.
• Auditory: must be able to hear to clearly communicate with others
• Must be able to handle equipment and/or devices related to job duties such as entering documentation within computer system.
• Proper body mechanics will be used when moving or lifting any equipment or supplies.