Job Description

IT Services

Full Time

Day Shift

40

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Participates in the analysis, design, testing, documentation, implementation, support and auditing of comprehensive Hospital Information Systems and electronic health records (EHR). Assists in evaluation, analysis, maintenance and development of system functionality to meet clinical objectives including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as a liaison between the clinical users and the application team as well as assisting with education and training deployment.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: 7 Years Directly Related Experience (IS or Clinical)

Substitutable Education & Experience: High School Diploma & 7 Years of Experience can be substituted for one of the following:

Bachelor's Degree & 5 years Related Experience;

Masters' Degree in a Related Field (IS, Clinical, Business or Healthcare Administration) & 3 Years Related Experience

Required Certifications/Licensure: Current Epic Certification or must obtain Epic Certification within 6 months of entry into role

Required Training: Experience in IT as a business analyst or systems analyst in a medium to large organization required; Previous project management experience; Excellent communication, organizational and project management skills; Proficient in computers, use of clinical information systems, and Microsoft Office solutions; Strong experience in use of clinical information systems that affect patient care; Strong interpersonal skills and high degree of professionalism; Presentation skills and the ability to communicate effectively.

Essential Functions

• Utilizes in-depth understanding and knowledge of workflows, policies, and procedures, patient care/clinical business processes, regulatory requirements and best practices to:
• Analyze existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization.
• Resolve problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues.
• Design, redesign and analyze processes and apply knowledge to build software application.
• Contribute to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes. Performs unit, system and integrated testing tasks
• Primary liaison between business units, technology and support teams.
• Elicit system requirements using interviews, document analysis, requirement request, business and workflow analysis. Level III analysts will be facilitators and key decision drivers.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level data into details, abstract up from low level data to general understanding and distinguish user request from underlying true needs.
• Collaborate with developers, vendors, subject matter experts; to establish technical vision and analyze trade-offs between usability and performance needs.
• Serves as project champion to promote the integration of technology into the clinical setting.
• Works with Information System Specialist and subject matter experts to develop tools and resources specific to the application. Level III analysts will be developers and decision makers.
• Prepares and presents to different groups in an effective manner appropriate for the audience. Level III analysts are primarily presenters
• Participates and supports project and team goals, objectives and timelines working with a sense of urgency and accuracy to ensure effective implementation.
• Documents needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
• Assists in software selection and evaluates emerging technologies staying abreast of best practices.
• Successfully engage in multiple initiatives simultaneously.
• Coordinates system acquisition and implementation of assigned applications, including hardware and software.Level III analysts would coordinate.
• Manages system set up and implementation

Duties & Responsibilities

• Monitors system performance
• Participates in the planning and preparation of go-live implementation as well as updates, patches, and other routine maintenance. Level III analysts plans, participations, implements and communicates; may lead and direct work activities of others.
• Utilizes technical expertise to strengthen the knowledge and skills of related team members.
• Provides ongoing user support and training, when applicable, paying keen attention to user needs and opportunities to offer solutions and modify processes to improve patient care and related efficiencies.
• Identifies reports and develops report specifications for report writers to meet the needs of the application user.
• Documents support calls and ongoing issue management
• Proactively communicates and collaborates with external and internal customers including vendor solution providers.
• Communicates with vendors as needed for system performance problems and question. Levels 3s escalate issues to appropriate internal personnel and communicates with vendors.
• Participates in short, medium and long range system planning
• Initiates and/or maintains project plan documentation
• Attends continuing education courses, seminars and conferences to keep abreast of Information Technology developments
• Participates and supports change management process. Level III analysts will optimize and manage change management process, procedures and tables for all clinical applications.
• Follows “Service Excellence” guidelines
• Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer

It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.