Job Description

1. Participates in core Nursing and Information Technology functions and assists with projects/training.

• Coordinates training, standard setting, reporting, forms customization, application maintenance, and updates related to the clinical software systems
• Provides assistance to the IT department during system maintenance, upgrades, and changes when time is permitted.
• Provides orientation and ongoing education on the EMR software to nursing staff and providers, with the ability to assist with other department training as needed.
• Works as a clinic nurse on a periodic basis to maintain clinical awareness and competency.
• Assists in the development, implementation and maintenance of clinical information systems modules, supplemental support systems, and responsible for related training of system users and medical staff.
• Allows for flexible scheduling to accommodate the needs of all shifts.

2. Communicates problems with the system to the vendor and tracks responses, ensuring a resolution.

• Coordinates and facilitates communication between the IT Department and end users as required.
• Serves as first line resource for clinical issues with appropriate resolution instructions. Collaborates effectively with vendor/clinical staff regarding application and workflow problems, and reports back findings in an appropriate time frame.
• Communicates clearly and concisely with all departments, and develops training as needed.

3. Maintains current knowledge of computerized documentation technology and ensuring documentation requirements are met.

• Maintains exceptional product knowledge and coordinate program to update all employees, including providers, on new features and existing functionality to ensure a smooth transition.
• Acts as a liaison to the medical staff to assess their needs and provide information and training.
• Maintains awareness of organizational policies, procedures, and regulatory requirements related to orders and clinical documentation, and contributes to policy and procedure development as warranted.
• Develops and maintains a quality improvement program for clinical information systems. Monitors, reports and collaborates with other departments to identify areas for improvement and efficiency. Completes documentation audits for applicable departments.

4. Assists in aspects of planning, design, development, implementation, maintenance and evaluation of clinical information system including the electronic medical record (EMR).

• Utilizes the knowledge and skills of clinical practice to determine clinical functions that are suitable for computer applications; apply clinical expertise to guide the evolution of clinical software implementation and help clinicians focus on personalized high-quality patient care in accordance with professional standards of practice.
• Provides leadership to increase nurse satisfaction and healthcare IT system adoption.
• Assists clinical staff in troubleshooting, building and maintaining templates or other features of the EMR to ensure patient safety and satisfaction.
• Works with interdisciplinary teams to define/redefine documentation requirements and practices.

5. Completes programming and alterations to the clinical documentation software.

• Maintains a broad knowledge of hardware, operating systems, applications, operation analysis and protocols.
• Understands how the EMR interacts globally so that improvements can be seen across all areas of the facility.

6. Participates in and promotes Continuous Quality Improvement (CQI).

• Maintains strong clinical knowledge of healthcare trends, policy, regulatory and compliance issues.
• Participates in the development of an compliance with HIPPA standards to maintain the security, privacy, confidentiality, and integrity of health information.
• Makes suggestions for nursing areas.
• Monitors HCAHP scores, reviews current processes and makes appropriate process changes to improve patient satisfaction scores.

7. Performs other duties as assigned.