Job Description

About Us:

How many companies can say they’ve been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This is a remote position is located in Halifax, Canada.

What’s the role?

The Clinical Application Specialist is responsible for providing support and training on medical software and technology to healthcare professionals.

Sound Interesting?

Here’s what you’ll do:

• Manage on­site trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
• Install equipment in medical offices, including removal from containers and performing full installation and applications training.
• Represent ZEISS in a professional and courteous manner. Initiate data transfer from old to new equipment.
• Collaborating with sales teams to understand customer requirements and recommend appropriate solutions. Similarly, post-sales understand Zeiss devices/software usage and its application. Whenever required, share best practices.
• Developing and maintaining strong relationships with key stakeholders, including clinicians, IT staff, and administrators.
• Providing feedback to the reporting Manager based on user experiences and needs.
• Participating in the development of training materials and resources.
• Ensuring compliance with regulatory requirements and standards related to clinical applications.
• Communicate regularly with CAS in adjacent territories to coordinate on­site trainings of “border” customers.
• Serve as the customer’s liaison to Zeiss on administrative and technical/clinical issues. Request assistance as needed.
• Communicate in a timely fashion with fellow CAS team members, CAS managers, Sales Managers & Field Service Engineers and other in-house colleagues. Begin developing a working, strong team relationship that enhances customer care.
• Begin process of learning to identify & communicate sales leads.
• Use most efficient technology tools provided to perform necessary administrative tasks. Ensure timeliness and accurate completion of administrative requirements. This includes but is not limited to expense reports, CPOs, CRM & Product Training Checklists.
• Maintain & continually update knowledge on all appropriate Carl Zeiss products. Adhere to “CAS Responsibility” guidelines and procedures.
• Demonstrate flexibility in adapting to territory realignment.
• Other duties may include but are not limited to setup and instruction on Zeiss equipment at Convention and/or Seminars, and other management assigned projects. Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.
• Install, configure, and deploy digital products and connectivity solutions at client locations.
• Collaborate with clients to understand their specific requirements and recommend appropriate connectivity solutions.
• Conduct site surveys and assessments to identify network infrastructure needs and potential challenges.
• Troubleshoot connectivity issues and provide timely resolution to ensure minimal downtime.
• Provide training and support to clients on the use and maintenance of connectivity solutions.
• Collaborate with internal teams to ensure successful implementation and integration of connectivity solutions.

Do you qualify?

• Undergraduate degree, preferably in engineering or life sciences.
• Possessing knowledge of the diagnostic ophthalmic industry is considered an asset.
• Knowledge of visual fields, lensometry, refractometry, and biometry and/or fundus photography. Knowledge of laser scanning technology, fluorescein angiography, and/or OR experience is helpful but not mandatory.
• Excellent communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
• Apply knowledge of the diagnostic ophthalmic industry to conduct tailored training for doctors and staff in operation and clinical applications.
• Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
• Ability to travel across Canada during and over the weekend for training, conferences, or events.
• Basic skills in computers & accompanying software. (Microsoft Office—Word, Excel) Ability to travel overnight and work occasional weekends.
• Well organized and capable of working independently with minimal supervision. Requires valid driver’s license.
• Proven experience in implementing and configuring networking equipment, such as routers, switches and access points.
• Strong understanding of networking protocols, including TCP/IP, VLAN, and DNS.

Working Conditions and Special Demands:

• Standard working hours are typically 40 hours per week Monday – Friday.
• Travel over weekends and holidays, including domestic and international travel (up to 80%)
• At times the company may move employees to different locations as requirements change.
• Ability to work in a multi-cultural business environment
• Ability to lift and or move products (up to 75lbs)
• Will cover the province of Quebec prefer candidate located in Montreal. Occasional to Atlantic province

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

Your ZEISS Recruiting Team:

Jo Anne Mittelman

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.