Job Description

PLEASE NOTE - This position may require temporarily relocation to other TONHC Facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center.

Position Summary:

Serves as a specialist and integrator in the implementation, training, and ongoing support of multi-service clinical software applications for the TONHC hospital and satellite clinics; and supports the daily interface between the clinicians/medical staff and the electronic health record.

Scope of Work:

The position is located in the TON Health Center and works under the general supervision of the Supervisory Information Technician Specialist.

Essential Duties and Responsibilities: (Depending on the area of assignment, the incumbent may not be required to perform some of the duties listed below):

• Implements, trains, and supports multi-service software packages that automate the capture of clinical encounter information and its retrieval for TONHC.
• Manage the site parameters' customization and address integration issues with other software packages. Periodically reviews site parameters within the EHR for accuracy and completeness.
• Coordinate the implementation of new software products obtained by the facility.
• Assists staff in the efficient use of new and current software.
• Troubleshoots and offers resolutions on obstacles to patient care and the electronic health record.
• Analyzes and evaluates processes related to information flow.
• Provides training to clinical staff on current software applications and new features and ensures scheduling training for new users.
• Emphasizes timeliness, accuracy, security, and the importance of usage of clinical software applications.
• Maintain awareness and comprehensive understanding of all clinical software applications throughout TONHC Hospital and satellite clinics, including, but not limited to, Resource Patient Management System (RPMS), Electronic Health Record (EHR), and Bar Code Medication Administration (BCMA).
• Creates a positive environment of reporting application and system deficiencies and suggestions for systems improvement and enhanced functionality.
• Promote an awareness of the importance of data validity and data security.
• Conducts routine check-ups with the department and discusses clinical issues related to the electronic health record and systems.
• Work with various departments and their staff in refining and evaluating existing health-related software modules and programs.
• Coordinates efforts to correct deficiencies and errors that occur in the electronic record.
• Works with programmers in local software testing, identifying software problems, and requesting enhancements.
• Logs all problems, referring to those requiring a higher technical support level to the appropriate person or team.
• Uses initiative and resourcefulness in researching and implementing techniques and technologies to develop new and improved methods to cope with particular projects.
• Ensures the confidentiality, security, and safety of patient records, per the provisions of the Privacy Act of 1974, Health Insurance Portability and Accountability Act (HIPAA) regulations, other applicable laws, and computer-related policies and procedures.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Contributes to a team effort and accomplishes related results as required.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of the Tohono O'odham culture, customs, and traditions.
• Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
• Knowledge of patients' rights and confidentiality.
• Knowledge of a broad range of patient care activities, working knowledge of the hospital environment, and how the different services and functions interact.
• Knowledge of clinical applications in a health care setting.
• Knowledge of software implementation projects.
• Knowledge of applying IT concepts, principles, methods, and practices to manage and troubleshoot clinic application programs.
• Knowledge of quality assurance and performance improvement concepts, principles, and operating principles.
• Knowledge of clinical software applications, such as Electronic Health Record (EHR); and Resource Patient Management System (RPMS).
• Skill in providing superior customer service to external and internal customers.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in problem-solving and conflict resolution.
• Ability to apply analytical skills and computer applications necessary to manipulate information from numerous and complex databases.
• Ability to collect and analyze information and develop statistical analysis and reports or data.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to gather data, compile, and prepare reports.
• Ability to maintain confidentiality.
• Ability to work independently, plan, coordinate and implement projects, and complete projects on schedule.

Minimum Qualifications:

• Bachelor's Degree in Health Care Management, Health Information Management, Computer Science, or related field.
• Two years of experience in a health care setting with direct patient care (clinical, nursing, or allied health).
• Two years of experience in clinical applications support in the healthcare industry.

Licenses, Certifications, Special Requirements:

• Upon recommendation for hire, a criminal background and a National FBI fingerprint check are required to determine suitability for employment, including a 39-month driving record.
• May require possessing and maintaining a valid driver's license (no DUIs or major traffic citations within the last three years).
• If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.
• Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham language and English as a condition of employment.