Job Description

Are you a service-minded problem solver? Do you want to put your customer-centric mindset and communicative skills to use to ensure our customers, and therefore patients, get to most value out of our solutions? We are currently looking for an application specialist with a passion for IT, serving customers in the UK & Ireland

Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers’ diagnostics more efficient and contribute to proven improved care outcomes for patients. We understand that knowing how to use our products in the best and most effective way is just as important as the product itself. Therefore, we support our customers from beginning to end, and even beyond, to ensure full customer satisfaction.

Working as an application specialist

Our application specialists are experts when it comes to using the Sectra applications. Their aim is to optimize our customers’ use of our different solutions to their best advantage. This include responsibilities such as:

• Provide on-site and web-based training as well as classroom training
• Make new site deployment configurations and workflow analysis
• Create internal and external documents
• Work closely with our Professional Services, Technical Support and Sales Departments to provide application knowledge and support, and be involved in deployment activities including delivering training to trusts and private hospitals on a range of PACS and RIS solutions
• Become an important point of reference for all application queries, from customers and other internal contacts and departments
• Be part of a team with good colleagues, where you are responsible for helping our clients with operating support, configuration and training in Sectra’s IT solutions for image-generating healthcare activities, such as x-ray and mammography
• Help our customers with workflow analyses and business improvements to make them as effective as possible in their daily work
• Be an important contact person for application issues, both for customers and internally within the company
• Your daily work will be carried out in close cooperation with Sectra’s customers and end users, primarily in the UK & Ireland, which means regular travel and work at the customers’ premises.

Life at Sectra

You will be part of the organisation in the UK who runs the Sales, Deployment and Support Departments for our market. Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life. Our culture is focused on principles of transparency, personal empowerment, and collaboration. We prioritize your professional and personal development.

We offer

• A professional workplace with fantastic colleagues, who also have fun at work.
• A work environment where your voice will be heard and where your efforts make a difference.
• The ability to work with products that bring real benefits to society.
• An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
• An international environment with the opportunity to work in, or with, other countries and cultures.

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also want you to be a good communicator where you can interact with colleagues, partners and customers in an effective, clear and constructive way.

To perform well in this role, we want you to have:

• A Bachelor’s or Master’s degree in engineering, IT or equivalent with a strong academic performance OR have a clinical background, for example, as a radiology nurse, biomedical scientist, pathologist or technician
• Fluent in English both verbally and written
• Strong communication and collaboration skills
• A strong interest in usability and medical IT
• Have excellent customer service skills as well as verbal, written, listening and presenting skills
• Live and/or willing to relocate to a commutable distance for London and the South Coast

In addition, we consider it as an asset if you also:

• Previous experience as an application engineer and/or PACS, RIS and/or LIS Administrator
• Experience in the use of PACS and its configuration
• Speak more languages than those required above
• Have experience with other cultures and countries
• Have interests besides work such as music, sports, horseback riding etc.

Other information:

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

A mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this.

Learn more about our recruitment process here