Job Description

The Epic Cadence Scheduling Analyst is responsible for support, maintenance and enhancements in patient scheduling, referrals, provider access, and EMR facility structure. This role serves as a subject matter expert for scheduling and referral-related workflows, provides operational and technical support, and collaborates on initiatives that impact patient and provider access. The ideal candidate will bring strong analytical skills, attention to detail, and a passion for improving healthcare workflows through technology.

What You Will Do

• Provide ongoing support, maintenance, and system configuration for Epic Cadence, including facility structure, provider availability and utilization, scheduling templates, patient access, and referral workflows.
• Manage and implement Epic system optimizations and enhancements related to scheduling, facility structure, patient access, and referrals.
• Maintain Epic security for Cadence Scheduling users and associated departments.
• Research, analyze, and recommend process and workflow improvements to enhance system performance and user experience.
• Perform troubleshooting, issue resolution, and root-cause analysis for Cadence-related system issues.
• Participate in system upgrades, enhancements, and enterprise initiatives
• Develop and maintain application documentation, test scripts, and support materials

Benefits

We pride ourselves on retaining top talent by offering work environments that support professional development and personal success. In addition to competitive pay and comprehensive healthcare and retirement plans, Deaconess offers:

• Onsite childcare centers (Infant through Pre-K)
• Tuition reimbursement and professional development support
• Career advancement opportunities within DTS and the health system
• Access to wellness and fitness resources
• Stable, mission-driven healthcare environment

What You Will Need

• Bachelor’s Degree in Information Systems, Healthcare, Business, or equivalent experience — Required
• 3+ years of experience in healthcare IT, application support, or revenue cycle-related systems — Required
• Experience supporting Epic Cadence workflows, scheduling, referrals, or clinic operations.
• Strong analytical skills with the ability to interpret data, identify trends, and recommend solutions.
• Experience working with Epic and healthcare reporting tools.
• Knowledge of healthcare patient registration and encounters.
• Excellent communication skills and the ability to collaborate across multidisciplinary teams.

Keywords

Cadence Analyst, Epic Cadence, Scheduling Optimization, Access Management, Revenue Cycle, Front-End Revenue, Healthcare IT, DTS, Epic Applications, Charge Capture Support, Scheduling Accuracy, Patient Access, Workflow Optimization, Application Analyst III, Epic SME, Revenue Protection, Healthcare Scheduling Systems, Epic Build, Application Support, System Optimization,