Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey We continue to experience ongoing growth and now have over 4,000 dedicated employees We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Clinical Advisor, you will act as a subject matter expert in workplace injury management practices, supporting claims employees to design and implement effective return to work, return to life, and recovery strategies, while ensuring the delivery of an exceptional customer experience

This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Support claims professionals in delivering exceptional customer outcomes through strategic guidance and clinical insight.
• Triaging, reviewing and assessing complex treatment and surgery requests in line with Legislation, Clinical Framework, and Worksafe Policy.
• Advising on complex treatment plans and claims strategies, and resolving barriers to recovery.
• Proactive collaboration with treating health practitioners to oversee injury management, recovery and rehabilitation.
• Driving professional development and continuous improvement initiatives across the claims teams.
• Reviewing claim files, recommending risk mitigation strategies, and partnering with leaders to meet performance business goals.
• Ensuring optimal business performance and compliance through audits and proactive reviews.
  

ABOUT YOU

• Allied health qualifications (e.g., Occupational Therapy, Physiotherapy, Nursing, Psychology, Social Work, Exercise Science) with a strategic mind and a deep understanding of injury management.
• Strong knowledge of clinical practice guidelines, relevant policies and legislation.
• Proven experience managing complex injuries, including mental health, serious physical trauma, and fatalities.
• Experience in insurance or workers compensation would be highly desirable
• Mental Health First Aid certification (advantageous).

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.