Job Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Within Te Kāhu Tauira | Student & Scholarly Services, the University Health and Counselling Service (UHCS) provides accessible, high-quality healthcare and wellbeing support to students across the University. Our teams are passionate about creating a welcoming and supportive environment where students feel cared for, respected, and empowered to thrive.

Te Whiwhinga mahi | The opportunity

We are looking for a compassionate, organised, and customer-focused Clinical Administrator to join our busy and supportive University Health and Counselling Service (UHCS) team.

This is a varied and rewarding role where you will play a key part in supporting the smooth day-to-day operation of a fast-paced healthcare environment. As one of the first points of contact for students accessing the service, you will help create a calm, welcoming, and professional experience for everyone who walks through our doors.

You will provide exceptional reception and administrative support while managing appointments, responding to enquiries, and supporting clinicians and counselling teams with essential operational processes.

This role is ideal for someone who thrives in a people-focused environment, enjoys working as part of a collaborative team, and can confidently manage sensitive information with professionalism and care.

Comprehensive training will be provided in medical systems, privacy legislation, and healthcare processes.

Key responsibilities include:

• Providing warm, professional, and efficient frontline customer service to students and visitors
• Managing reception duties, appointments, bookings, cancellations, and patient enquiries
• Supporting students accessing medical and counselling services, including triaging urgent matters appropriately
• Handling sensitive clinical and personal information with a high level of confidentiality and professionalism
• Coordinating appointment scheduling to support fair and efficient access to services
• Managing phone calls, inboxes, and communications between patients and clinical teams
• Supporting clinicians and counsellors with administrative tasks, documentation, and service coordination
• Processing payments, receipting, enrolments, and maintaining accurate student and patient records
• Supporting operational processes including scanning, records management, and document handling
• Contributing to a positive, collaborative, and student-centred team environment

This role also involves participating in ongoing training, including emergency response and clinical support training, within a healthcare setting.

This is a permanent, full-time (37.5 hours per week).

The salary range is $55,634 - $62,900 per annum, depending on experience and qualifications.

For more information, please review the

He kōrero mōu | About you

You are someone who genuinely enjoys helping people and creating positive experiences during moments that can sometimes feel stressful or sensitive.

You bring excellent communication skills, strong attention to detail, and a calm, professional approach when working in fast-paced environments. You are adaptable, resilient, and able to manage competing priorities while maintaining accuracy and empathy.

Most importantly, you value teamwork, confidentiality, and delivering exceptional service to a diverse student community.

Ngā pūkenga motuhake | Important skills and experience

• Experience working in a fast-paced, front-facing customer service environment
• Strong interpersonal and communication skills, with the ability to engage sensitively with a diverse range of people
• Excellent organisational skills and attention to detail
• Confidence using Microsoft Office applications including Word, Excel, and Outlook
• Ability to manage confidential information with professionalism and discretion
• A calm and solutions-focused approach to handling challenging situations

The following would be highly beneficial:

• Experience working within a primary healthcare or clinical environment
• Experience supporting young people or working within culturally diverse environments
• Knowledge of patient management systems
• Customer service or medical reception training
• Current First Aid Certificate

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland provides a supportive, people-centred working environment where your wellbeing and development matter. As part of our team, you’ll enjoy:

• Flexible employment practices, including hybrid working
• Up to 6.75% employer superannuation contribution
• Five weeks’ annual leave
• A wide range of professional development opportunities
• Generous parental leave provisions
• Access to on-site childcare and school holiday programmes
• Staff discounts, recreation centre access, discounted parking, and more.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by 5th June 2026 to be considered. Please include your cover letter and CV outlining how your skills and experience align with this role.

For a confidential conversation about the role, please contact Tania Abernethy-Jones – tania.abernethy-jones@auckland.ac.nz.

Please note that applications sent via email will not be accepted.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz