To ensure the daily communication to the team and complete clinical administrative duties for the organization of the interdisciplinary team.

Job Duties:

• Answers and routes incoming telephone calls.
• Coordinates communication among team members and provides information or relays messages to patients and team members.
• Coordinates and schedules clinician’s visits as needed.
• Monitors unassigned, missed, and declined visits for rescheduling.
• Prepares reports for the utilization of agency as requested.
• Completes workflow in the electronic medical record as assigned.
• Updates patient’s current location and demographic information in electronic medical record (EMR).
• Updates web access status in the EMR with the change of patient’s location.
• Prepares, sends, and distributes faxes.
• Become proficient in Forcura, Lab Corp, Trident and DocuSign.
• Scans documentation for patient’s health information record.
• Checks par levels, maintains stock, and orders medical supplies through Medline.
• Assemble IDG caseloads and Med sheets.
• Help out in IDG when needed.
• Types, revises, and combines material, such as correspondence, reports, records, forms, letters, minutes of meetings, technical material, numerical data, and tabular information.
• Back-up for staff in other areas for lunch, breaks and time off.
• Maintain daily Inpatient Unit (IPU) census. Clinical Administrative Assistant (CAA) (only).
• Coordinates admissions to IPU and bed availability (IPU CAA only).
• Welcomes on-site visitors to the IPU, determines the nature of business, and announces visitors to appropriate personnel and per our HIPAA policies.
• Conducts IPU tours of the facility for families (if needed) (IPU CAA only).
• Completes Continuous Home Care (CHC) tracking and initial review of folder and scheduling when Crisis Care Coordinator is on PTO.
• Collects and tabulates data as needed.
• Cross train in the scheduling department and IPU.
• Rotate weekends for coverage to cover for PTO for weekend staff, and rotating holiday, and Hurricane Schedule.
• Follows the Compliance and Ethics Program.
• Other duties as assigned.

Core Values:
Integrity: We are honest, hardworking, fiscally responsible professionals driven solely by the wellbeing of our patients, their loved ones, and the communities we serve.

Education: We believe it is important not only to serve the community but to educate community members about our services and the role we play through life’s transitions.

Collaboration: We know we cannot achieve everything we want without working together with each other, with our healthcare partners, and with the community.

Innovation: We embrace change and are always looking at creative ways to solve problems and serve new populations.

Celebration: We believe in the importance of celebrating life and relationships.

Education and / or

Experience:

Associate’s degree from four-year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience preferred. Medical office experience preferred.

Certificates, Licenses, Registrations:

None.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision, peripheral vision, and ability to adjust focus.

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) The noise level in the work environment is usually moderate.

Compensation and Benefits:

This is only a summary of our employee benefits; it is subject to change.

• Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
• Supplemental Benefits (hospital confinement, accident and/or cancer)
• Dental insurance
• Vision Insurance
• Life and accidental death/dismemberment insurance (company paid)
• Long term care insurance (company paid)
• Retirement savings plan (TSA/403(b) matching program)
• Short and long term disability insurance (company paid)
• LegalShield (identity protection and more)
• Bereavement leave for family and pets
• Direct deposit
• Credit union availability
• Employee Assistance Program
• Paid time off
• Mileage reimbursement
• In-house continuing education opportunities
• Discounted membership at local area Fitness Center
• Tuition reimbursement
• Other employer-sponsored activities

Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals.