Job Description

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that persons with HIV have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes.

What makes us different?

We offer our employees the following:

• 1 Health Wellness day per quarter
• Parental Leave
• Free parking at our locations/bus line accessibility
• Competitive Salary & Benefits
• Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
• 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employee's spouse/dependent
• Credit Union

The Lead Medical Assistant will provide support in clinical operations. Support medical providers in delivering care for patients enrolled in pre-exposure prophylaxis (PrEP) services and in delivering primary care and HIV specialty care for patients living with HIV. The Lead Medical Assistant will serve as a team lead/Supervisor for other Medical Assistants at the clinic site. The Lead Medical Assistant reports directly to the Clinic Nurse Manager, Clinic Site Coordinator and ultimately the Director of Clinical Care.

ESSENTIAL FUNCTIONS:

Duties and Responsibilities

• Prepare and follow-up on referrals as ordered by medical providers
• Oversees daily activities and provide administrative supervision of other Certified Medical Assistants
• Provide patient education within scope of practice
• Document in the electronic medical record
• Authorize medication refills as directed within protocol agreements
• Return phone calls within 24 business hours
• Perform administrative duties related to patient care as directed
• Abide by all state and agency policies regarding confidentiality of patient information
• Responsible for general clinic housekeeping, disinfection of exam rooms and other treatment areas as necessary, stocking clinic exam and supply rooms
• Conduct phone triage and schedule patients as necessary
• Return phone calls within 24 hours
• Conduct patient interviews including history, complaints, and current medications
• Prepare patients for examinations, and assist the physician, NP or PA during examinations
• Provides evidence-based health care coordination and increased communication between patients and healthcare providers as defined by The Patient – Centered Medical Home (PCMH).

Requirements

Knowledge, Skills, and Abilities

• Certified as a Medical Assistant, preference for strong phlebotomy skills
• Self-starter with the ability to multi-task
• Electronic Medical Record system knowledge preferred
• Possess excellent communication skills (writing, spelling, listening and speaking)
• Cooperates as a team member
• Possesses problem solving and decision-making abilities
• Utilizes good time management techniques
• Follows through to completion of assigned tasks
• Proficiency in word processing, spreadsheet database and presentation software
• Abides by all policies and procedures concerning personnel including conflict of interest policy

Minimum Qualifications

• Certified Medical Assistant or Medical Assistant with Associate Degree or higher in the medical field with at least 2-3 years of experience in clinical setting.
• Previous supervisory experience preferred, but not required

TRAVEL REQUIREMENT OR SPECIAL CONSIDERATION: Local travel between Positive Impact Health Centers in Decatur, Duluth, and Marietta, and to other community agencies

Experience:

• At least 2-3 years of experience in clinical setting.

License/Licensure:

N/A

Travel:

• Local travel between Positive Impact Health Centers, Inc. sites and to and from community agencies will be required at times.
• Occasional travel to events for training as needed. Occasional evening and weekend work are required and working greater than 40 hours per week may be required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

NOTES:

1. Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
2. Recreational drugs, weapons and violence are not permitted on agency property or at any agency events or programs.
3. The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.
4. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for all jobs, if not currently employed by Positive Impact Health Centers.