Job Description

Clinic Supervisor-Local Hire, Global Health

Location: Palestine, Gaza Strip

Project HOPE is an international NGO with more than 1,000 engaged employees and volunteers who work around the globe, responding to the world’s most pressing global health challenges. Throughout our 65-year legacy, Project HOPE has treated millions of patients, provided more than $3 billion worth of medicines to local health care organizations around the world helped build hundreds of health programs from the ground up, and responded to humanitarian crises worldwide.

Code of Conduct 

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment.  Together we can reinforce a culture of respect, integrity, accountability, and transparency. 

POSITION SUMMARY:

The Clinic Supervisor (Doctor) is responsible for overseeing clinical operations and service delivery in project-supported health facilities under a funded healthcare project in Gaza. The position ensures high-quality, safe, and evidence-based medical care, supervises medical staff, and supports capacity-building of healthcare personnel. The Clinic Supervisor will provide leadership in clinical governance, quality assurance, and compliance with national and international standards in a complex humanitarian context. This position is being advertised contingent upon award; while the recruitment process will proceed as part of organizational preparedness, no formal offer will be extended until funding is confirmed

PRINCIPAL RESPONSIBILITIES:

Strategic Leadership & Clinical Governance

• Support the development of a clinical culture that reflects Project HOPE’s humanitarian values, promotes accountability, ethical practice, and high-quality patient care.
• Provide clinical leadership and supervision to doctors, nurses, and allied health professionals in project-supported clinics.
• Act as a key advisor to program and operations leadership on medical service delivery strategies and quality improvement initiatives.
• Ensure coordination and collaboration with local health authorities, referral hospitals, and partner organizations.
• Contribute to organizational objectives through participation in strategy development, policy formulation, and clinical guidance.

Clinical Oversight & Service Delivery

• Supervise day-to-day operations of project-supported clinics to ensure safe, effective, and patient-centered care.
• Ensure adherence to national treatment protocols, Project HOPE clinical guidelines, and international standards of care.
• Monitor clinical performance, patient outcomes, and quality indicators; recommend corrective actions as needed.
• Support integration of emergency medical response procedures into routine clinic operations.
• Participate in proposal development and provide technical inputs related to clinical services.

Technical Oversight, Reporting & Compliance

• Oversee clinical documentation, patient records, and reporting systems to ensure accuracy, confidentiality, and donor compliance.
• Prepare regular clinical reports for Gaza leadership, headquarters, and donors.
• Lead clinical audits, case reviews, and continuous quality improvement initiatives.
• Support donor monitoring visits, health inspections, and external evaluations.
• Build capacity of clinical staff through on-the-job coaching, mentoring, and formal training programs.

Staff Management & Development

• Ensure appropriate staffing levels and technical competencies within the clinical team.
• Lead and mentor doctors, nurses, and allied health professionals, setting clear expectations and monitoring performance.
• Support recruitment, onboarding, and professional development of clinic personnel.
• Manage staff performance through measurable objectives, continuous feedback, and fair evaluations.
• Promote teamwork, accountability, and a culture of continuous learning within the clinical function.

Risk Management & Patient Safety

• Support Gaza leadership in applying a risk management approach to clinical service delivery.
• Identify clinical and operational risks and ensure mitigation measures are implemented.
• Ensure infection prevention and control (IPC), patient safety, and ethical standards are integrated into clinic operations.
• Maintain and regularly update clinical risk registers and incident reporting systems. QUALIFICATIONS:• Medical degree (MD or equivalent) with valid professional registration.
• Minimum 3–7 years of progressive clinical experience, including supervisory responsibilities, preferably in humanitarian or emergency health settings.
• Strong knowledge of primary health care, emergency medicine, and public health principles.
• Demonstrated leadership experience managing medical teams and supervising clinic operations.
• Experience working with donor-funded health projects.
• Excellent interpersonal, communication, and analytical skills; ability to collaborate across departments and cultures.
• Fluency in English and Arabic is required.