Clinic Services Specialist - UI Health Care Heartland Drive Neurology Specialty Clinics 100% - (26005317)
The University of Iowa Community Clinics is seeking a patient focused Clinical Services Specialist to support our Heartland Drive Neurology Specialty Clinics. This position will provide health related services and/or clinical operational support to assure effective and efficient delivery of health care.This position will be responsible for scheduling patient appointments and visits following the guidelines set forth by UICOM and Centralized Management of Scheduling Positions, programs best practices and serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned. Position Responsibilities:Provide Support Services to Clinical and Non-clinical DepartmentsProvides frontline clinic operation support, such as the coordination of patient appointment scheduling, the preparation of pre-registration paperwork for patient visits, obtaining and verifying pre-authorizations, and the education of patients regarding billing process and additional financial responsibilities. Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.Assists with problem solving of scheduling issues.Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary and provides scheduling coverage in staff absence.Coordinates provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.May supervise the delivery of services such as health information, clinic scheduling and operations, etc. Perform tasks/inspections to meet compliance goals, patient/customer satisfaction expectations.May perform other duties as assigned. Communicate/Collaborate with Internal and External ConstituentsProvides feedback to management on means to achieve goals and resolve service issues.Collaborate with peers and co-workers to enhance the delivery of health care. Provide feedback to management on means to achieve goals and resolve service issues. Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.Negotiates schedule changes with providers and communicates changes with staff/supervisors.Explains the scheduling policies to other schedulers as needed through written and oral communications.Patient Satisfaction/ Service ExcellenceProvide high level customer service with internal and external customers, including patients, visitors, physicians and other clinical staff. Ensure patient satisfaction and safety by ensuring calls and inquiries are documented and triaged appropriately. Address concerns of patients, provide service recovery, and escalate issues as needed. Operations and Quality Standards/ ImprovementRecommend processes to enhance patient and customer satisfaction. Review scheduling templates and make recommendations for improvement opportunities related to patient access and clinical operations. Develop Programs, Policies, Practices that Enhance Patient/Staff EnvironmentProvide input/suggestions regarding policies, practices, and programs that improve services. Human Resources ManagementProvide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved. May provide training or other aspects of the onboarding process for students and other staff. Financial ManagementMay analyze, monitor and report financial data, information and reports. May initiate and/or approve routine fiscal transactions. May contribute to budget development.Collaborate with others regarding the management of Pre-Access and Financial Counseling. Customer Support FunctionKnowledge of the major responsibilities, accountabilities, and overall organization of the customer support function or department; ability to properly support customer inquiries and bring problems to a timely resolution. Customer InteractionKnowledge of and ability to utilize practices, tools, and techniques for communicating with a customer. WE CARE ValuesWelcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®Pay Grade: 3ASalary: https://hr.uiowa.edu/pay/plansBenefits Highlights:Regular salaried position located in Coralville, IowaFringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plansFor more information about Why Iowa? click here The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm. Percent of Time: 100% Schedule: Variable Hours Monday through Friday 7:30 am - 5:00 pm
Education RequiredA Bachelor’s degree or an equivalent combination of education and experience in a health related field such as Health Information Management or experience and in-depth knowledge of health care systems in order to provide services that support care delivery (e.g., patient relations, clinic operations, etc.) Experience RequirementsOne year administrative experienceExcellent written and verbal communication skillsProficiency in computer spreadsheet and database applications Desirable QualificationsExperience with hospital operations and/or Ambulatory Clinic operationsExperience with the Epic systemExperience in a supervisory or leadership roleExperience scheduling in an outpatient clinic settingExperience with coordinating provider services (example master schedules, daily templates, and clinic closures) for clinics as assigned. Knowledge of University of Iowa Health Care policies, procedures, and regulations In order to be considered, applicants must upload resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Shaye-Short@uiowa.edu Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.
: Iowa City
: Coralville
: Administrative/Professional
: Healthcare
: Regular
Full-time
: Yes, 15 % of the Time
: Sep 29, 2026, 4:59:27 PM
WE CARE Core Values
Welcoming: We strive for an environment where every voice is heard, emphasize, regular communication, and seek transparency wherever possible.
Excellence: We strive to achieve excellence in all that we do.
Collaboration: We believe teamwork is the best way to work.
Accountability: We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.
Respect: We honor diversity and recognize the worth and dignity of every person.
Equity: We dedicate ourselves to equity and fairness.
Mission
Changing Medicine. Changing Lives.®
University of Iowa Health Care is changing medicine through:
• Pioneering discovery
• Innovative interprofessional education
• Delivery of superb clinical care
• An extraordinary patient experience in a multi-disciplinary, collaborative, team-based environment
University of Iowa Health Care is changing lives by:
• Preventing and curing disease
• Improving health and well-being
Vision
World Class People: Building on our greatest strength.
World Class Medicine: Creating a new standard of excellence in integrated patient care, research, and education.
For Iowa and the World: Making a difference in quality of life and health for generations.
Recognitions/ Awards
In its 2020 rankings of “Best Employer for Diversity," Forbes ranked UI Health Care No. 47 overall among large employers nationwide and No. 10 in its Healthcare & Social category.
