The Clinic Services Specialist in the Presurgical Evaluation Clinic at UI Health Care provides daily administrative, clinical, and operational support. This position acts as a resource on patient/clinical workflow: such as informatics (EHR), patient appointment systems, care coordination, billing/compliance, and management of medical information for a clinic team. This role also provides expertise in clinical or research settings and excellent communication to a varied patient population.

Responsibilities:

• Provide Patient Access Services to Clinical and Non-Clinical Departments
• Coordinate clinical visits and procedures
• Communicate with patients and external entities and manage the pre-visit activities by triaging patient inquiries.
• Communicate with other clinical sites both internally and externally
• Manage communications between clinical teams. Respond to request for information
• Gather medical information from patients and provide information using available resources.
• Make decisions and exercise a high level of autonomy while performing responsibilities
• Manage correspondence.
• Access the needs of the patients and interpret how the clinic team can serve them efficiently and effectively to enhance the patient experience.
• Other duties assigned

University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%
Schedule: Monday through Friday from 0800-1700
Location: University Campus
Pay Grade: 3A
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans.

Requirements:

• Bachelor’s Degree or an equivalent combination of education and experience.
• Minimum 1-year experience working in a customer service field.
• Experience in writing/developing correspondence with internal and external entities (e.g., patients, customers, vendors, etc.)
• Previous experience which demonstrates proficiency in computer software applications (e.g., Microsoft Word, Excel, Outlook, etc.).
• Demonstrated experience working independently with the ability to prioritize tasks in a fast-paced setting.
• Excellent written and verbal communication skills.

Desired Qualifications:

• Previous experience with EPIC/EHR.
• Experience working in a medical/clinical setting.
• Knowledge of clinical scheduling and coordination of patient activities.
• Knowledge of University of Iowa policies and procedures
• Customer service experience or training.
• Knowledge of billing/compliances.