Job Description

Job Details: Level: Entry,

Job Location: Fresno - Fresno, CA 93721,

Position Type: Full Time,

Salary Range: $18.00 - $23.00 Hourly,

Job Shift: Day,

Job Category: Health Care, Who We ArePACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary

The Clinic Scheduler is responsible for handling all participant appointments within Innovative Integrated Health (IIH) facility. This individual will serve as a liaison between participant and medical staff. Clinic Scheduler is responsible for greeting and directing participants, checking participants in and out of the clinic, answering the telephone, data entry of patient demographic information, scheduling and confirming clinic appointments and other administrative duties in support of the organization’s operations.

Essential Job Functions

Duties include, but are not limited to

• Collaborate with care team members specifically the Primary Care Physician (PCP) and Registered Nurse Case Manager (RN CM) for appropriately scheduling and rescheduling participants’ clinic appointments
• Scheduling participants’ assessments.
• Answer the telephone by the third ring in a friendly, professional manner.
• Assist with coordination of day-to-day front office check-in/out operations.
• Use customer service principles and techniques to assist with participants, physicians and medical office staff in a professional, calm and pleasant manner.
• Responsible for confirming and documenting participant’s appointments in the Electronic Health Record (EHR).
• Ensure participants are aware of upcoming appointments and are reminded on a regular basis to ensure appointments are kept or rescheduled in a timely manner.
• Identify issues that may prevent a participant from attending scheduled appointments; and communicating solutions to management and participant.
• Review schedules and identify challenges and develop a plan for resolution.
• Pulling files, determining multi-level scheduling needs for maximum participant engagement and satisfaction.
• Ensure necessary equipment or supplies are available for participants scheduled appointments.
• Demonstrate an understanding of participant confidentiality and rights to protect participant and business information.
• Thorough knowledge of current concepts and practices of health and social services to the elderly, particularly of home- and community-based services within an interdisciplinary team facilitation model.
• Knowledgeable as an advocate for risk-based long-term care programs, specifically the PACE model.
• Ability to work effectively and harmoniously with staff, elderly, public and private agencies, governmental officials, providers of services, and peers.
• Energetic, well organized, dependable, flexible, and resourceful.
• Effective oral and written communication skills.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License is required.

Qualifications: Knowledge, Skills and Abilities

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
• Knowledge of general office procedures, equipment and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.
• Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another employee when attempting to lift or transfer objects over 50 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.

Experience

• Minimum two (2) years of experience in an appointment scheduling position, preferably in a medical office setting.
• Minimum of one (1) year of documented experience working with a frail or elderly population.
• Knowledge of medical terminology.

Education and Certification

• High school diploma or equivalent required.
• Graduation from a medical office assistant training program is preferred.
• CPR with First-Aid certification
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.