Job Description

Job Location Administrative Services Center - PORT ANGELES, WA 98362 Position Type Full Time Salary Range $19.00 - $23.00 Hourly

Job Shift Day

Job Title Clinic Scheduler

Department Clinical Services

Reports To: Clinic Operations Manager

FLSA Status: Non-Exempt

North Olympic Healthcare Network (NOHN) is seeking a Clinic Scheduler. In this role you will be responsible for oversight and development of Clinical and Support Staff schedules to maximize patient access and efficient clinical operations.

ESSENTIAL FUNCTIONS:

• Creates and coordinates provider schedule templates within NOHN Epic, ensuring complete, accurate schedules are developed in a timely manner.

• Coordinates support for providers paid time off and continuing medical education requests.

• Manages provider call offs and ensures changes are made timely to the schedule templates.

• Helps coordinate and track patient rescheduling

• Working under the direction of the A & O Team, manages schedule blocks as appropriate.

• Facilitates additional provider coverage as needed

• To maximize room utilization, develops and maintains an understanding of services offered, facility layout, and the number of providers available.

• Collaborates with internal staff and external entities to help create and disseminate provider on-call schedules

• Tracking and reporting scheduled clinic hours vs actual clinical hours on a provider-by-provider basis

• Create and maintain NOHN Clinical Master schedule in collaboration with Clinical Support Supervisors

• Other duties as assigned by manager or designee. 

As a healthcare organization, we hold patient and staff safety as our highest organizational value and are committed to ensuring that safety. Due to the challenges caused by the pandemic, the persistence of the virus in our community, and the overwhelming scientific consensus regarding the safety and efficacy of the vaccine options we have made the decision to require a COVID vaccination along with our other required vaccinations for any new hires as part our commitment to safety.

Equal Opportunity Employer: North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.

Qualifications

Knowledge of:

• Scheduling practices and concepts

• Access planning

• HIPAA laws and regulations 

Education/

Experience:

• High school diploma or equivalent required

• Preference given to candidates who have completed a post-secondary degree with a healthcare concentration

• Previous scheduling experience preferred but not required

• Must have and demonstrated a very strong attention to detail while simultaneously being able to anticipate the broader impact of “small” changes

• Must have an approachable, respectful, and confident communication style with all staff including providers, support staff, and administration.

Technical Knowledge:

• Electronic Medical Record software; Epic knowledge preferred

• Intermediate to advanced used of Microsoft Office software specifically Word, Excel, and Outlook

• Office equipment including computers, telephone system, fax machine, and scanners

Physical Demands:

• Must be able to walk intermittently for 8 hours.

• Some standing, sitting, bending, occasional lifting up to 20 lbs.

• Use hands and fingers to continually manipulate a keyboard.

• Must be able to verbally communicate and hear.

• Viewing the computer for 8 hours.