Job Description

External Applicants Earn up to $5,000 Sign on Bonus!

Work Shift

Day

Scheduled Weekly Hours

40This job supports Mercy’s philosophy of patient centered care by presenting excellent customer service and enables the facilitation of positive patient outcomes by providing nursing support to a Mercy provider.

Job Duties

• Triages patients either in person or on telephone. Schedules appointments, answers questions and/or determines the need for provider intervention.
• Supports the practice and acts as a liaison between the providers and patients.
• Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the providers.
• Processes medication requests/changes/refills per established protocols. This includes having knowledge of medications, including basic dosages, side effects and interactions.
• Meets requirements for handling and disposing of bio-hazardous waste.
• Provides patient education as needed for the scheduled test/procedures.
• Provides assistance with diagnostic procedures and treatments as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed.
• Effectively documents within the electronic health record.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Knowledge, Skills & Abilities

• Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.

Professional Experience

• Previous experience in a medical office setting is preferred.

Education

• Education sufficient to obtain required licensure.

Licensure, Certification, Registration

• Currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required
• Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Physical Requirements

Medium: Must be able to lift up to 50 lbs. on occasional basis to assist with patient transfers.
All lifting over 50 lbs. should be performed with team lifts.
Able to push and pull of up to 25 lbs. of horizontal force on occasional basis and push and pull up to 40 lbs. of horizontal force on rare basis.
Ability to administer CPR.

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.