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Clinic Patient Access and Scheduling Representative II - Lakewood Physical Therapy - (Full Time, 8a - 4:30p)101 Truman Medical Center
University Health Truman Medical CenterKansas City, Missouri
Physical Therapy UHLMC
Full time
8:00AM - 4:30PM
40
Join our team as the friendly face (and voice!) of patient access at Truman Medical Center. As a Clinic Patient Access & Scheduling Representative, you'll handle everything from check-in and scheduling to insurance verification and patient flow. You’ll also lead by example—training new staff, improving processes, and helping keep our clinic running smoothly and efficiently.
What You’ll Do
Welcome and check in patients, gather and verify demographic and insurance info
Schedule and maximize clinic appointments (target: 90%+ schedule utilization)
Verify insurance (Medicare, Medicaid, commercial) and explain coverage to patients
Collect co-pays and reconcile payments accurately
Support billing and documentation processes
Provide top-notch service via phone and in person
Mentor new team members and assist with training and special projects
Why You’ll Love It Here
You’ll be part of a supportive, mission-driven team where quality, compassion, and service are more than just buzzwords. We live our values—from walking patients to their destination to making their day a little brighter.
Minimum Requirements
High school diploma or GED
At least 1 year of experience in patient access, scheduling, or a similar role
Strong communication skills (both verbal and written)
Comfortable mentoring and training new staff
Proficient with computers and scheduling systems
Bonus Points
Medical terminology knowledge
College coursework or training experience
Be the first point of connection in a care experience that truly makes a difference. Come grow with us!
University Health (UH) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, UH provides the highest quality care – from routine screenings to the most complicated cases. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates.
University Health Truman Medical Center, our downtown campus, is one of the busiest Level One Trauma Center in the city. Providers offer the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.
University Health 1, located at 2101 Charlotte Street is an outpatient care and day-surgery center, with sixteen clinics including Sabates Eye Center, Plastic Surgery, Hernia repair and Medical Imaging with Siemens 3D Mammography.
At University Health 2, 2211 Charlotte St, providers offer Primary and Women's Care.
In eastern Jackson County, University Health Lakewood Medical Center sits on 300 acres of beautiful wooded grounds. We are a community hospital providing the continuum of care— from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Family Birthplace, We have several family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.
Mission
University Health is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.
