Job Description

Job Title: Clinic Outreach Specialist (Sales Cold Caller)

Department: Sales & Growth

Reports to: Director, Sales & Strategy

About LunaJoy

LunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

Job Overview

We are looking for a Clinic Outreach Specialist to join our team. This is a true cold-outreach role: you will be calling clinics across the U.S. (primarily Texas, North Carolina, and Georgia) that have not previously interacted with LunaJoy, introducing our services. Your goal is to generate interest, build initial relationships with front-desk and clinic staff, and open the door for our clinical and account teams to follow up. This role requires strong communication skills, resilience, and the ability to handle a high volume of calls and rejection while remaining positive and proactive.

As part of the LunaJoy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities:

• Conduct sustained, high-volume outbound calling to introduce LunaJoy to new clinics across the US.
• Clearly and effectively introduce LunaJoy's services to clinic staff, building initial rapport and interest.
• Follow approved call scripts precisely; as a healthcare organization, no improvisation on clinical claims or services is permitted.
• Log accurate records of every call, including outcomes and next steps, in our CRM.
• Follow up on prior outreach as needed to keep momentum with clinics that show interest.
• Meet daily, weekly, and monthly outreach targets for calls made and qualified conversations generated.
• Work collaboratively with the sales team to refine scripts and outreach strategy based on real call outcomes.
• Participate in call quality/QA reviews as part of ongoing coaching and script compliance.

Qualifications:

• Proven experience as an outbound dialer/cold caller, ideally in a call center or BPO environment, with the ability to speak to real metrics (dials per day, conversion rate).
• Clear, easily understood spoken English suitable for phone conversations with U.S.-based clinic staff, C1/C2 level.
• Comfortable with high call volume and consistent rejection throughout the day; this is sustained outbound dialing, not occasional warm outreach.
• Strong ability to follow a script precisely and consistently, given the healthcare context of this role.
• Experience using CRM tools to log and track outreach activity.
• Ability to work effectively in a remote setting with minimal supervision.

Nice to Haves:

• Experience in healthcare, mental health, or telehealth outreach.
• Familiarity with CRM systems such as HubSpot, Salesforce, or GoHighLevel.
• Prior experience in a role where calls were recorded and reviewed for QA.
• Knowledge of mental health services and the ability to communicate their value clearly and compassionately.

Why LunaJoy?

Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.

Remote-First Culture: Our remote-first environment is designed to support autonomy and help you create a work setup that fits your lifestyle while enabling you to make a meaningful impact.

Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.

Rewarding Compensation: We recognize the value of your work with fair pay and opportunities for advancement as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

• Compensation Range: $8-$12 per hour, based on experience and qualifications.

Benefits:

• Access to educational resources and professional development opportunities.
• Supportive community of like-minded professionals.
• Performance-based bonuses and additional perks.

Inclusion Statement

At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women's mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.