Job Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Clinical Operations Manager provides leadership, direction, and administration of Urgent Care operations to ensure accomplishment of clinic and organizational objectives. Responsible for a 24/7 operation that provides care seven days per week, including weekends and holidays, this role ensures operational continuity, service excellence, and effective resource management across all hours of operation. The Clinical Operations Manager coordinates, supervises, and is accountable for the daily activities of staff and the overall performance of the clinic, leveraging the support of on-site supervisors and team leads to provide leadership coverage and operational oversight throughout the week. By collaborating with clinical and physician leadership, the Clinical Operations Manager advances the Quadruple Aim while driving financial and operational performance, fostering positive relationships with internal and external stakeholders, and implementing strategies that support the organization's mission, vision, and values.

Clinic Hours: Daily 24 hours, weekends, and holidays, work schedule can/will vary

Location: 888 S Rancho Drive, Las Vegas, NV

Primary Responsibilities:

Administrative Functions

• Directs and coordinates clinic systems, policies, procedures, and operational activities to ensure efficient practice operations
• Reviews operational issues, evaluates existing policies, and recommends process improvements and operational changes
• Facilitates employment administration including payroll, benefits, staffing, and related human resource activities
• Oversees accurate and timely documentation within the Electronic Medical Record (EMR)
• Designs and tracks patient outreach initiatives and engagement strategies
• Adheres to all applicable regulations as well as company policies, processes, and procedures

Management Functions

• Oversees administrative staff management including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of teammates ensuring consistency with ACE standard work and processes
• Establishes performance standards, facilitates employee coaching, and support staff professional growth and development
• Provides leadership and administration to ensure achievement of clinic and organizational objectives while establishing team priorities
• Partners with providers and clinical leadership to support operational and clinical initiatives

Business Functions

• Develops and monitors key performance indicators to improve access, reduce total cost of care, improve quality, and improve patient and team experience
• Collaborates with other site leaders, providers, and support functions to execute plans and achieve site/department goals
• Leads and/or participates in departmental quality improvement and service excellence activities. Research and resolve local clinical quality issues
• Ensures efficient revenue cycle operations, including copay capture and charge entry
• Applies Lean methodology to improve processes, reduce waste, and maximize value-added time

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, G.E.D. or equivalent
• 3+ years of experience in a leadership role
• Experience leading projects or team
• Proficiency in Microsoft office applications (Word, Excel, PowerPoint)
• Ability to be resilient and adaptive to changing environments
• Demonstrated innovative and continuous improvement mindset

Preferred Qualifications:

• 5+ years of experience in a healthcare setting
• Experience with EPIC EMR
• Managed care and/or ambulatory care experience including Urgent Care

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.