Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Coordinator is responsible for the effective delivery of Workplace Support Programs by managing intake, assessment, and allocation of services. The role involves coordinating urgent and sensitive requests, liaising with internal stakeholders and external service providers, and ensuring timely, high-quality responses that meet contractual obligations. The Coordinator demonstrates strong communication, sound judgment, and empathy while managing competing priorities and supporting individuals and organisations during critical and high‑pressure situations.

Clinic Operations Coordinator

12 month fixed term - mat leave cover

2 roles available - full time and part time available

About the role:

The Clinic Operations Coordinator - WSP is responsible for coordinating the end-to-end sourcing and delivery of Workplace Support Programs, ensuring that the programs are delivered in an effective, courteous, and timely manner. This position serves as key administrative support for TELUS Health's Workplace Support Programs operations across the Asia-Pacific region, facilitating seamless service delivery for customers throughout Australia and Asia Pacific. As part of TELUS Health's mission to improve health outcomes and build a healthier future, this role contributes to the delivery of mental health and related services that have a critical impact on the health, wellbeing, and welfare of employees and their families.

Responsibilities:

• Coordinate workplace support services including Wellbeing Checks, Supervision, Embedded Wellbeing Services, Learning seminars onsite, and more for customers throughout Australia and Asia Pacific
• Assist with invoicing, data management, and reporting related to Workplace Support Programs
• Provide assistance to internal and external stakeholders
• Maintain and respond to email queries directed to shared inboxes
• Complete allocated Workplace Support Programs requests and projects assigned by the team manager accurately and within the required timeframes
• Ensure 100% compliance with QA policy and procedure

Skills & Experience Required:

• Customer service experience
• Intermediate to advanced computer/keyboard skills including Microsoft Excel, Word, and Outlook/email
• Demonstrates the ability to be understanding and empathetic towards customer issues
• Excellent written and verbal communication skills
• Ability to be flexible and resilient within a shift work environment
• Ability to work autonomously as well as part of a team
• Highly developed organisational and time management skills
• Ability to work well under pressure
• Ability to pass background checks and security clearances as required by TELUS Health

For You:
At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.

• Competitive salary package with role-based incentives
• 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
• Comprehensive insurance coverage including Total Disability and Death Cover
• Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
• Flexible work arrangements – work remotely, in-office, or a hybrid blend that suits your lifestyle
• Award-winning Amazing People Performance Development program to accelerate your growth
• Career mobility across local and global locations and businesses within our 100,000+ team member organisation
• LinkedIn Learning account with unlimited access to thousands of professional courses
• Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
• Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.