Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site)

Employment Status: Temporary (1-year replacement), Full-Time (37.5 hours/week)

Schedule: Monday to Friday, 7:00 a.m. to 3:00 p.m

Create Exceptional Client Experiences

Join Our Team

Our team is made up of dynamic professionals who are committed to delivering a seamless, efficient, and high-quality patient experience. Do you enjoy coordinating multiple activities simultaneously, solving challenges in real time, and thriving in a fast-paced environment? If so, this opportunity is for you.

Here's the Impact You'll Make and What We'll Accomplish Together

The Clinical Operations Coordinator plays a key role in ensuring the smooth day-to-day functioning of the clinic. Working closely with medical, clinical, and administrative teams, you will coordinate patient journeys, optimize resources, and ensure schedules are respected to deliver an exceptional experience at every visit.

Here's how

Patient Journey Coordination

• Coordinate patients' clinical journeys in real time to ensure a smooth, efficient experience that complies with established protocols
• Optimize the sequencing of examinations, consultations, and interventions to minimize wait times and maximize the use of available resources
• Adapt patient pathways according to medical prescriptions, clinical priorities, and healthcare professionals' availability
• Ensure that all scheduled examinations and activities are completed before the patient's visit concludes
• Monitor patient progress and facilitate the efficient flow of information and records among all stakeholders

Clinical Operations Management

• Use clinical management tools to monitor visit progress and ensure effective real-time coordination of activities
• Coordinate clinical resources, including nurses, kinesiologists, nutritionists, and other professionals, to maintain optimal operational flow
• Adjust priorities and organize daily activities in response to unforeseen events, delays, absences, or operational changes
• Ensure compliance with medical schedules and contribute to appointment optimization to maintain an efficient workflow for both patients and healthcare professionals
• Communicate promptly any relevant information that may impact clinical operations

Collaboration and Continuous Improvement

• Work closely with clinical, medical, and administrative teams to ensure high-quality and
  seamless service delivery
• Identify process improvement opportunities and participate in implementing solutions that enhance operational efficiency and the patient experience

Qualifications

What You Bring

• College diploma in a relevant field
• 1–2 years of experience in a similar coordination role
• Bilingualism (French and English, spoken and written)
• Strong ability to manage multiple priorities simultaneously
• Excellent organizational, planning, and problem-solving skills
• Strong communication and collaboration abilities
• Proficiency with Microsoft Office Suite and comfort using technology-based tools

Assets

• Experience in a clinical, medical, or healthcare environment
• Experience coordinating teams or resources

Advanced English proficiency is required, as you will regularly be expected to interact in English with external parties (e.g., clients, suppliers, or external partners), communicate in English with internal stakeholders (e.g., colleagues and other stakeholders), and work within an English-language technological environment as part of the responsibilities of this nationally scoped position.