Job Description

Location: 1545 Carling Ave., suite 210, Ottawa, ON K1Z 8P9
Status: Permanent, Full-Time (37.5 hrs/week)
Schedule: Monday to Friday 8am to 4pm

Create Awesome Experiences for Our Customers – Join Our Team!

TELUS Health is seeking a dedicated Clinic Coordinator to join our dynamic, multi-disciplinary team at the Ottawa Centre. If you're organized, compassionate, and thrive in a fast-paced healthcare environment, this is your opportunity to make a meaningful impact.

What You’ll Do:

As the Clinic Coordinator, you will support the Team Manager in overseeing the day-to-day operations of the clinic. You'll play a key role in optimizing workflow, coordinating patient care, and ensuring a high level of client service through collaboration with clinicians and administrative staff.

Here’s how:

As part of the team, you’ll be responsible for:

• Under the direction of the Team Manager, the Clinic Coordinator provides direction to clinical staff regarding daily patient workflow to ensure all duties are outlined, assigned, and managed in accordance with TELUS Health high client care standards
• Organize and coordinate the daily operations of the patient flow, reception activities including billing and break coverage
• Communicate with executives about the day's activities, oversee patient flow to ensure timely care, and assist practitioners by providing necessary information, requisitions, and documents as required
• Identify and document process shortfalls that present themselves and communicate these issues to management
• Recommend possible solutions to minimize and remove barriers to the administrative workflow and high-touch client service for discussion, approval, and further direction
• In collaboration with management, set and implement standards, policies, and processes designed to maintain a consistent presence
• Handle requests from executives via phone and email, and inform them about additional services such as Genetics, Fitness packages, Wellbeing, Diet packages, and more
• Respond to questions and concerns by clients, employees, and physicians
• Liaise with physicians and medical specialists to arrange medical appointments for patients
• Send/receive and manage referrals to specialists for executive patients
• Participate in special projects and quality assurance initiatives
• Assist with all other duties as required, including answering phones, filing, copying, etc

Qualifications

What you bring:

• Minimum 2 years of relevant experience working in a fast paced medical environment, with demonstrated high degree of accountability, professionalism, tact and personal leadership
• Computer proficiency and experience using MS Word, Outlook and Excel
• Proficient in both English and French language, both verbal and written (an asset)
• Exhibit a professional image, mature communication style and polished manner with internal and external clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Self-starter who demonstrates attention to detail, a high level of accountability and sound judgement
• Exhibit strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility, adaptability to change and ability to work effectively in a team environment with different levels of organization
• Work well under pressure and demonstrates a sense of urgency in completing time sensitive tasks
• Demonstrate effective organizational, multitasking and problem solving abilities

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.