Job Description

Job Location Lake Spokane Dental - Nine Mile Falls, WA 99026 Position Type Full Time Salary Range $26.11 - $31.30 Hourly

Job Shift Day

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Your Career Pathway with NEW Health

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:

Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager

Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->

Care Coordination Manager

Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist

Benefits with You and Your Family in Mind

• Up to three weeks of paid time off your first year plus nine paid holidays

• Free Life Flight membership for your family

• No-costmedical, dental, andvision insurance for employees

• Health Savings Account and Flexible Spending Account options

• 401(k) plan with matching contribution

• Continuing education, license, and tuition reimbursement opportunities

The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

Purpose of Job:

Promote health and wellness within our communities by supporting operations of assigned clinic site and meeting the strategic priorities for operational excellence and long term organizational sustainability.

Essential Duties and Responsibilities:

• Teamwork:

  • Create a positive clinic environment for patients and staff.

  • Support organizational strategies for operational excellence and policies outlined by CEO and Executive leadership. Collaborate with clinic operations manager for staffing during planned and unplanned absences.

  • Participate in committees as assigned by Clinic Operations Manager.

  • Work with Clinic Operations Managers to create clinic appreciations, acknowledgement that improve the employees workplace .

  • Work the front office/back office as licensure allows and supports the needs of the clinic when Clinic Operations manager is onsite.

• Budget:

  • Below task are assigned as a back up to the Clinic Operations Manager and not assigned on a daily basis but rather to support Clinical Operations Manager.

  • Follow the checklist of tasks to support the clinical needs during the absence of the Clinic Operations Manager.

  • Assist in the management of clinics budget to ensure financial viability of NEW Health.

  • Work with Clinic Operations Manager and provide backup support during planning and unplanned absences.

  • Report to Director of Operations the daily patient count, variances from budget, staffing variances and other factors impacting budget expectations.

  • Approves clinic ordering, ensures items are on NEW Health formulary, follows purchasing policy and reports any variations to Director of Operations .

  • Responsible for tracking clinic supplies, expired medications and preparing for return or disposal, reporting any budget impact or return/cost associated with supply.

  • Reconcile petty cash, submit daily deposits and report variations immediately to Director of Operations and CFO.

• Manager/ Leadership:

  • Below task are assigned as a back up to the Clinic Operations Manager and not assigned on a daily basis but rather to support Clinical Operations Manager.

  • Ensure day-to-day clinical operations of all staff and services at clinic location.

  • Create staff schedules, monitor staff turnover (goal of <10%), create requisitions for vacancies, interview clinic staff positions with Director of Operations, negotiate salary and offer/reject applicants as assigned.

  • Participate and coordinate orientation and training of clinic personnel in collaboration with NEW Health University.

  • Create a requisition for ongoing staff training, evaluate training reports and create an improvement plan based on report.

  • Coordinate and/or participate in staff in-service training as directed.

  • Ensures proper utilization and supervision of assigned students/volunteers, report to HR required student paperwork in compliance with NEW Health standards.

  • Ensure clinical site is clean, organized and de-cluttered from lobby, front office workstations, clinic staff work areas and patient rooms. Presenting a safe and efficient space for patients and employees.

  • Daily review of E NewsRoom updates and communicate resources for NEW Health employees for Employee Handbook and policy education.

• Quality Improvement:

  • Responsible for meeting or exceeding assigned Key Performance Indicators.

  • Below task are assigned as a back up to the Clinic Operations Manager and not assigned on a daily basis but rather to support Clinical Operations Manager.

  • Communicate QI dashboards to care teams during monthly site visits, discuss with clinical providers areas for improvement and barriers to achieving desired results. Report back to Director of Operations barriers and solutions for improvement.

  • Evaluates workflows and patient flow from check in to check out and report back to Director of Operations suggestions for improving patients experience as appropriate.

  • Report patient concerns to Corporate Compliance or Patient Services for issue resolution.

• Compliance:

  • Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.

  • Ensure staff are in compliance with NEW Health Employee handbook and NEW Health policies,

  • Immediately report any violations or concerns to Corporate Compliance immediately.

• Performs other duties as assigned.

• Travel may be required.

Qualifications

Qualifications:

Education/Experience

Clinic Operations Assistant Manager: HS Diploma or equivalent required, Bachelors degree preferred. Experience managing preferred, priority for 3+ years experience.

Skills Excellent interpersonal skills and written and verbal communication. Organizational skills and intermediate computer skills required; experience with EHR is preferred. A basic understanding of financial and accounting principles required.

Physical Demands:

Required to stand, sit and be mobile up to one-third of the time. Required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Required to read from text and computer screen over two-thirds of the time. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating occurs constantly throughout the day. Lifting occurs about half the time up to 10 lbs. and less than on one-third of the day from 25- 40 lbs. Rarely is there a need to lift more than 41 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.