The Health Promotion Board is seeking an experienced Clinic Manager to oversee the operations of our counselling clinic for vaping cessation. This role requires a dynamic leader who can manage clinic operations whilst ensuring compliance with the operational requirements and delivering effective cessation support services.

Key Responsibilities

Clinic Operations Management

• Ensure adherence to clinic operational protocols and standard operating procedures

• Manage clinic supplies and facilities to maintain optimal service delivery standards

• Oversee clinic capacity management and monitor wait times to ensure efficient patient flow

• Handle registration of attendees on arrival and manage queue systems effectively

• Coordinate with counsellors and support staff to ensure seamless clinic operations

Daily Operations and Administration

• Prepare and manage D-day attendees listings for scheduled appointments

• Handle clinic administrative matters including patient documentation and correspondence

• Complete end-of-day closing reports and attendance updates

• Monitor clinic performance metrics and analyse operational data for continuous improvement

• Handle escalated cases requiring specialised support

Reporting and Compliance

• Prepare monthly clinic operations reports for management

• Prepare monthly submission reports to other government agencies as required

• Ensure adherence to Health Promotion Board VOCC operating policies

Quality Improvement and Staff Management

• Contribute to workflow and operational improvement initiatives to enhance service efficiency

• Lead, supervise, and mentor clinic staff including counsellors, administrative personnel, and support workers

• Conduct performance reviews, identify training needs, and facilitate professional development opportunities

• Foster a supportive team environment focused on patient-centred care and evidence-based practice

• Implement quality improvement initiatives to enhance patient experience and treatment outcomes

• Minimum 3-5 years of experience in clinic management

• Preferably background in healthcare administration, business management, public health, or related field

• Demonstrated experience in managing multidisciplinary teams

Skills and Competencies

• Strong leadership and people management capabilities

• Excellent organisational and project management skills

• Proficiency in healthcare information systems and data management

• Outstanding communication skills in English; proficiency in local languages advantageous

• Ability to work with diverse populations, including individuals with addiction issues

• Strong problem-solving abilities and capacity to work under pressure

• Experience in preparing detailed operational reports

• Empathetic approach to working with individuals facing addiction challenges

• High level of integrity and ability to handle sensitive information confidentially

• Attention to detail for administrative and reporting responsibilities