Job Description

Monday-Friday, 8am to 5pm

The NTMC Health Complete Care Clinic Manager is responsible for organizing and overseeing the daily activities of NTMC Health Complete Care Clinics; aka Rural Health Clinic (RHC). Manages staffing appropriately according to productivity models, communicates with different departments among the RHC clinics including Women’s Health, Pediatrics, Primary Care, School-based Telemedicine and Primary Care at Home to ensure adequate patient care. The clinic manager reports directly to Director of Clinic Operations.

OF ESSENTIAL JOB FUNCTIONS

• Develops and maintains monthly staffing schedule for that clinic staff. Staffs clinic areas according to patient volume, acuity and medical practitioner provider schedules. Monitors and minimizes overtime. Secures clinic staff to fill open shifts as necessary. Manages staff time in time keeping program.
• Operates clinic areas within a cost-effective budget with prior approval from Director of Clinic Operations.
• Assist in planning and coordinating clinic participation in community events and other marketing/public relations activities, actively participating in same. Promotes the Hospital and Clinics in a professional manner.
• Treats patients and their families with respect and dignity. Speaking to disgruntled patients and diffusing situations that may arise in a professional and calm manner that result in the best patient outcome possible. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family. Functions as liaison between Director of Clinic Operations, patients, medical practitioners and other healthcare providers.
• Assists Director of Clinic Operations in hiring and termination as directed, manages and evaluates both professional and non-professional clinic staff. When appropriate, administers disciplinary action in accordance with NTMC’s progressive discipline policy and upon approval of Director of Clinic Operations.
• Role models and mentors high performance behaviors in order to promote growth and development of staff. Develops critical thinking in others.
• Ensures availability and operation of equipment and supplies necessary for patient care. Operates equipment safely and correctly. Monitors safety logs for all equipment.
• Maintains compliance and survey readiness at all times in the RHC by implementing checks and rounding routinely.
• Maintains performance improvement activities for the clinics. Provides education to staff on performance improvement. Consults other departments of the Hospital as appropriate to provide and collaborate in patient care and performance improvement activities.
• Demonstrates the ability to plan and implement orientation and in-service training for clinic staff members. Completes competency evaluations for clinic staff. Participates in guidance and educational programs. Promotes staff involvement in training, recruitment and retention activities.
• Investigates reported incidents/complaints and resolves to the extent possible documenting results as appropriate.
• Maintains knowledge and training staff of the electronic medical records system to resolve any insurance and billing and or coding discrepancies.
• Other duties as assigned.

BASIC SKILLS

• Basic computer skills that apply to specific role.
• Demonstrates ability to work effectively as a team member, supports and assists the team.

EDUCATION AND WORK EXPERIENCE REQUIRED

• Three (3) or more years’ experience managing all clinic aspects at a multi-specialty medical practice and minimum two (2) years supervisory experience.
• Bachelor’s degree preferred.

LANGUAGE SKILLS

• Ability to communicate effectively in English both verbally and in writing.
• Strong written and verbal communication skills.

PHYSICAL REQUIREMENTS

• Ability to spend long periods of time on feet.
• Must be able to lift 50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.