Job Description

Management of facility resources and staff in compliance with established policies and procedures. Assures that the clinic is running smoothly and that patient flow is at the optimum.

ESSENTIAL FUNCTIONS:

• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Ensures staff and providers maintain standards as outlined in the NextCare Commitment to Our Mission.
• Assures that adequate staffing is present through the scheduling of receptionists, medical assistants, practical radiology technicians, radiology technicians, occupational medicine coordinators and any additional staff needed.
• Assures that the clinic meets regulatory and internal standards including ADHS, COLA, standing orders, dispensing and corporate compliance programs. Participates in regulatory/insurance audits and inspections.
• Manage programs as necessary to assure that an adequate level of supplies and equipment are present in the facility. Makes suggestions for additions and replacements of equipment.
• Evaluates staff performance on a regular basis including verbal/written disciplinary action and annual performance reviews.
• Provides input to Regional Medical Director regarding the performance of all providers working at the clinic.
• Conducts preliminary, entrance and exit interview of staff. Participates in other interview processes as requested.
• Interacts with Regional Medical Director regularly to ensure appropriate operational and clinical service delivery.
• Addresses client concerns promptly, utilizing customer service skills. Makes recommendations for and/or implements resolution as determined necessary.
• Participates in the development of education programs and attends meetings as required. Attends education programs as needed.
• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends.
• Ensures accurate maintenance of patient's medical records and the patient records are treated as confidential information.
• Obtains statistical data about the facility and compiles information into required format.
• Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with facility standards.
• As applicable, maintain skills in back office and front office departments so as to provide back up for these positions.
• Be available and participate in on-call assignments.
• Participates in interviewing, hiring, orientation and training of personnel.
• Ensures appropriate clinic expense and revenue management including input in annual budget process and monthly review of profit and loss statements.
• Financial reporting and profit and loss management.
• Regular meetings with Area Operations Manager to establish ongoing goals and objectives.
• Ability to manage multiple sites.
• Works in collaboration with Sales & Marketing to identify and implement mechanisms to secure new patient volume and favorably distinguish the company from its competitors
• Assures that service standards are being achieved. Monitors the scorecards for opportunities for improvement as it relates to the patient experience, right-coding, and reimbursement for services rendered.
• Represents the company at events dedicated to raising awareness about the company and its services.
• Treats patients and co-workers consistent with the NextCare Mission Statement, Vision, Values and Performance Standards.
• Performs other related duties as assigned or described in Company policy.

Arizona Clinic Managers Only: Acts as the Arizona Department of Health Services onsite administrator as delegated from the Chief Executive Officer per NextCare Policy 101010 Organizational Chart.

ESSENTIAL SKILLS AND EXPERIENCE:

Education: Minimum of High School diploma or equivalent

Certification: Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute or National Safety Council.

VALUED BUT NOT REQUIRED SKILLS AND EXPERIENCE:

Education: Minimum of Bachelor's Degree

Experience: Minimum of three years previous management experience in healthcare related field, preferably in medical office environment. Strong human resource and financial management skills. Typing and computer knowledge.

Additional Training: Other medical or academic degree. Customer Service, Human Resource and Financial Management training.

REPORTING TO THIS POSITION:

Clinical Care Specialist Patient Service Specialist

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the essential functions of this job, the employee is occasionally required to stand; walk; sit; lift; carry; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds.

Work Environment:

While performing the essential functions of this job, the employee comes in contact with patient in a wide variety of circumstances. The employee may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.